Sobre este puesto de Sr. Manager, Quality Assurance – Strategic Initiatives en Loblaw
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.
At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.
Why this role matters
Quality and food safety are essential to the trust Canadians place in Loblaw Control Brands. The Senior Manager, Quality Assurance – Strategic Initiatives turns complex, business-critical change into sustainable quality outcomes across the enterprise. From supplier and manufacturing transitions to evolving regulatory expectations, strategic transformation and recurring product issues, this leader anticipates risk, establishes clear QA direction and helps the business move forward with confidence.
Leading a team of three Senior QA Specialists, this role owns the QA workstream for a portfolio of cross-functional initiatives. It connects technical rigour with pragmatic execution—protecting product integrity, consumer experience, regulatory compliance and continuity of supply while enabling innovation and business priorities.
Where you will make an impact
- Lead enterprise initiatives and complex change
- Own and prioritize the QA portfolio for enterprise-wide initiatives, translating business objectives into clear scope, risk-based plans, decision points, milestones and measurable outcomes.
- Lead QA assessment of supplier transitions, ingredient or formulation changes, manufacturing/process changes, supply challenges, regulatory updates and product performance issues; define the evidence and approvals needed before implementation.
- Partner with Product Management, Product Development, Sourcing, Regulatory Affairs, Operations and vendors to balance food safety, quality, customer experience, timing, cost and supply continuity—escalating material trade-offs with clear recommendations.
- Drive readiness through implementation, including technical reviews, commercial-scale validation where appropriate, specification and control updates, documented decisions and post-change performance monitoring.
- Strengthen food safety, quality and governance
- Set a consistent, risk-based approach to evaluating product, process and supplier changes, including HACCP considerations, allergen controls, shelf life, product testing, sensory performance and various other processes impactful to the product.
- Oversee critical-to-quality requirements, manufacturing and finished-product specifications, acceptance criteria and verification plans so changes do not undermine safety, quality or product consistency.
- Embed applicable Canadian food regulations, internal standards, quality management system requirements and GFSI-recognized food safety principles into initiative planning and execution.
- Lead the response to significant quality risks, recurring non-conformances and emerging customer complaint trends; challenge root-cause analysis, corrective/preventive actions and evidence of sustained effectiveness.
- Build a high-performing team and influence across functions
- Lead, coach and develop three Senior QA Specialists; set accountabilities, manage capacity, establish objectives and build technical judgment, collaboration and succession capability.
- Create alignment among senior stakeholders and suppliers through direct, evidence-led communication; constructively challenge proposed solutions when risk is not adequately controlled.
- Provide concise executive updates, KPIs and decision-ready insights on initiative progress, risk exposure, validation status, non-conformance trends and delivery against commitments.
- Identify systemic issues and simplify or standardize processes, tools and controls to improve consistency, speed, accountability and continuous improvement across QA.
What you bring
- Degree in Food Science, Food Engineering or a related scientific or technical discipline.
- 7+ years of progressive experience in food quality assurance, food manufacturing, CPG or related technical leadership, including leading cross-functional projects and people.
- Strong application of HACCP, GFSI-benchmarked standards, quality management systems, Canadian food regulations and risk-based decision making.
- Demonstrated ability to assess complex product and manufacturing changes, evaluate specifications and validation evidence, manage supplier issues and support commercial implementation.
- Proven people leadership with the ability to coach experienced specialists, allocate priorities and drive performance in a fast-moving environment.
- Excellent analytical judgment, root-cause problem solving, program/project management, stakeholder influence and executive communication skills.
- Comfort navigating ambiguity and making sound decisions across multiple competing enterprise priorities; ability to travel to vendor or operating sites as needed.
How success is measured
Strategic initiatives land on time with documented, risk-based QA decisions and effective controls; product quality and consumer experience remain protected through change; high-risk issues are identified and resolved early; stakeholders have clear visibility to priorities and escalations; and the three-person specialist team is engaged, capable and delivering measurable improvements.
Our culture
We work collaboratively, take ownership and hold a high bar for food safety, quality and the customer experience. Our CORE Values—Care, Ownership, Respect and Excellence—guide how we lead, partner and deliver results.
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.
If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
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