Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.

Responsibilities:

• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
• Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
• Records data captured during client interactions accurately

LOB Specific Information

This role is responsible for reviewing enterprise risk referrals and complex products for fraud mitigation and regulatory reporting compliance.  This requires assessing the level of risk and making decisions which document fraud activity.

This is accomplished by conducting case reviews, which include preparing, researching and/or analyzing the case and relationship activity to assess levels of risk and fraud.  Appropriate action will then be taken based on activity characteristics or greater complexity.  This role performs back office functions related to research and documentation of fraudulent activity.  

Required Qualifications:

•  Fraud Experience - 1 year minimum

•  Prior experience analyzing and applying regulatory requirement to compliance practices

•  Excellent verbal and written communications skills sufficient to interact effectively with all levels of management and staff

•  Comfortable with multi-tasking and prioritization and able to work in an independent, efficient and effective manner in a fast-paced environment, while working cohesively in a team setting

•  Strong attention to details with commitment to accuracy and quality while meeting production and quality goals

•  Strong knowledge in Microsoft Office (Excel, Outlook, Word)

•  Strong organizational and time management skills

Desired Qualifications:

• Current Client Protection Experience (Claims, Fraud Detection, etc..)  

• 2 years or more in a role identifying fraud

• Cross enterprise product/channel knowledge

• Critical / innovative thinker, to support management deliverables designed to set strategy and determine areas of opportunity within policy and procedures 

Skills:

• Analytical Thinking
• Client Experience Branding
• Customer and Client Focus
• Due Diligence
• Research
• Attention to Detail
• Data Collection and Entry
• Policies, Procedures, and Guidelines
• Referral Management
• Written Communications
• Adaptability
• Business Intelligence
• Investigation Management
• Issue Management
• Relationship Building

*** Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Hours: M-F 8am - 5pm (Flexibility may be needed based on business need) Start date - October 26th

Shift:

Hours Per Week: