Company Overview:

One Park Financial (OPF) is a leading Financial Technology company dedicated to empowering small businesses by connecting them with flexible financing and funding options. Our mission is to provide entrepreneurs with the working capital they need to elevate their businesses. At OPF, we believe in working with high-performing individuals who are ready to play an integral part in our company's expansion — because our success hinges on our people.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

• Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
• Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
• Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
• Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
• High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

About the Role

• Infrastructure Strategy & Planning: Define the roadmap for technology modernization, network improvements, and telephony advancements.
• System Availability & Reliability: Ensure maximum uptime for critical call center applications and infrastructure (networks, servers).
• Telephony & Contact Center Technology: Manage VoIP systems, Automatic Call Distribution (ACD), Interactive Voice Response (IVR) systems, and CRM integrations.
• Disaster Recovery (DR) & BCP:  Develop and maintain business continuity processes to ensure uninterrupted operations during incidents.
• Vendor Management: Act as the primary contact for network, software, and hardware vendors, ensuring agreed-upon SLAs are met.
• Security & Compliance:  Ensure infrastructure complies with PCI-DSS, US Federal regulations, and other data privacy regulations.
• Team Leadership: Lead and mentor IT infrastructure staff, including network engineers and systems administrators.
• Incident Management:  Lead troubleshooting for major incidents, including root cause analysis (RCA) to prevent recurrence.

Requirements

• Experience: 10+ years in IT infrastructure, with 5+ years in a senior management role, preferably within a high-volume call center or BPO environment.
• Technical Knowledge: Deep understanding of telephony (VoIP, Five9), networking (LAN/WAN, SD-WAN), and cloud infrastructure (AWS, Azure).
• Frameworks: Proficiency in ITIL, COBIT, or similar service management frameworks.
• Leadership: Proven ability to manage teams, work under pressure, and communicate complex technical issues to non-technical stakeholders.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Written and verbal English/Spanish native fluency

Key Performance Indicators (KPIs)

• System Uptime/Availability (%)
• Mean Time to Repair (MTTR)
• SLA Compliance for Vendor Support
• Project Delivery (On Time/Within Budget)
• Network Latency & Jitter (Voice Quality) 

Benefits

• Competitive salary based on experience.
• Private Medical Insurance.
• Law Benefits.
• A collaborative and creative work environment.
• Professional development and access to advanced creative tools.