Sobre este puesto de Sr. Director, Global Sales & CS Operations en Smarsh
Smarsh · Híbrido · US - Atlanta
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
We're looking for a Senior Director to own Global Sales & Customer Success Operations end-to-end for a fast-growing software company. This leader runs the engine behind ARR growth — territories, quotas, forecasting, incentives, renewals, and expansion — across direct and channel, new business and post-sale, SMB through Strategic accounts. You'll build the team, own the data narrative, and set the GTM tooling strategy, partnering closely with Sales, CS, Finance, Marketing, and Enterprise Applications (who own the CRM itself).
Reports to: VP, Revenue Operations
You are: Scrappy, data-driven, people-first, and allergic to busywork — someone who'd rather fix the process than just report on it.
How will you contribute?
What will you bring?
- 8+ years in Sales Operations or Revenue Operations roles, including experience leading teams and managing managers.
- Track record owning the full Sales & CS Ops stack — quotas, territories, forecasting, comp/incentive design, renewals/expansion workflows — across SMB through Strategic, direct and channel.
- Strong analytical foundation — comfortable building the model and the narrative, not just reviewing someone else's.
- Experience influencing senior stakeholders and driving alignment in a matrixed organization.
- Genuine curiosity about AI/automation and a history of turning that curiosity into shipped improvements.
- Working fluency with Salesforce and modern GTM tech — enough to be a sharp business partner to Enterprise Applications, not to administer the systems.
- Experience managing global teams (preferred)
- Background in management consulting or investment banking, or MBA (preferred)
- Experience with both SaaS and consumption-based pricing models (preferred)
- Experience piloting and rolling out AI driven productivity gains and/or agentic GTM processes (preferred)
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
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