Key Responsibilities 

1. Platform Ownership & Reliability 

• Own integration platforms end-to-end – architecture awareness, configuration, reliability, security, lifecycle and roadmap alignment. 

• Monitor platform health, message processing, API traffic, error rates, latency, throughput and connectivity to ensure SLA and availability commitments. 

• Lead incident triage, troubleshooting, root cause analysis, problem management and preventive action closure for production issues. 

• Drive change, release readiness, planned maintenance, upgrades, patching and post-deployment validation with minimal business disruption. 

• Strengthen resiliency through capacity management, performance tuning, disaster recovery testing and operational risk reduction. 

• Participate in on-call rotation for critical production issues and planned maintenance windows. 

2. Interface & API Design and Development (Modernization) 

• Design, develop, test and deploy new interfaces, iFlows, APIs and event-driven flows on SAP Integration Suite, WSO2 API Manager, Azure APIM and Advanced Event Mesh. 

• Translate business and functional requirements into integration designs – interface specifications, mapping documents, error handling, retry, security and monitoring patterns. 

• Lead the redesign and migration of SAP PI/PO interfaces to SAP Integration Suite, including re-platforming, re-testing, cutover planning and hypercare. 

• Apply API-first and event-driven design principles – RESTful API design, OpenAPI specifications, versioning, reusable policies, throttling, and publish/subscribe patterns. 

• Contribute to reference architectures, design patterns, reusable templates and integration standards adopted across the team. 

• Participate in design reviews, effort estimation, solution walkthroughs and technical decision-making with architects and application teams. 

3. SAP Integration Suite & SAP PI/PO 

• Build and support SAP Integration Suite / SAP CPI iFlows, Cloud Connector, Open Connectors, API Management and related connectivity components. 

• Develop and troubleshoot SAP PI/PO interfaces across IDOC, RFC, BAPI, SOAP, REST, Proxy, File, SFTP, HTTP and OData based integrations. 

• Analyse integration failures, mapping and adapter issues, certificates, authentication, connectivity and performance bottlenecks. 

• Partner with SAP application, Basis, infrastructure, cloud and security teams during design, implementation and incident resolution. 

4. API Management & Event-Driven Platforms 

• Own WSO2 API Manager and Azure API Management from a design, configuration, administration and governance perspective. 

• Configure and enhance API gateway policies, throttling, certificates, access control, routing and identity integrations. 

• Design and administer Advanced Event Mesh objects – queues, topics, subscriptions, broker connectivity and messaging flows. 

• Guide application teams through API onboarding, design consultation, operational readiness and production support. 

5. Governance, Security & Compliance 

• Manage environment configuration, user access, role management, certificates, keys, tenant settings and platform-level security controls. 

• Support vulnerability remediation, lifecycle management, ITGC/SOX and audit requirements for integration platforms. 

• Ensure new and migrated integrations meet design, security, resiliency, monitoring and supportability standards before go-live. 

• Develop and maintain design documents, SOPs, runbooks, playbooks, knowledge articles and escalation models. 

6. Observability, Automation & Continuous Improvement 

• Build and enhance monitoring, logging, alerting and dashboards using SAP monitoring tools, Splunk, Datadog, Elastic, Grafana and Azure Monitor. 

• Use operational data to identify recurring issues, service degradation, capacity trends and modernization opportunities. 

• Drive automation and CI/CD adoption for build, deployment, validation, reporting and repetitive support activities. 

• Apply AI-assisted engineering and operations concepts for log analysis, anomaly detection, alert correlation and productivity gains. 

7. Collaboration, Mentoring & Communication 

• Collaborate with application teams, architecture, Basis, CloudOps, ServerOps, security, vendors and business stakeholders. 

• Provide technical guidance and mentoring to junior engineers and lead knowledge sharing across the run team. 

• Communicate designs, issues, risks, status and RCA findings clearly to technical and non-technical audiences. 

• Demonstrate ownership, accountability and a delivery mindset in complex, high-availability enterprise environments. 

Required Qualifications 

• 8+ years of overall IT experience in enterprise integration, middleware, API management or integration platform engineering. 

• 5+ years of hands-on experience designing, developing and supporting integration interfaces and APIs in a high-availability enterprise environment. 

• Strong hands-on experience with SAP Integration Suite / SAP CPI and SAP PI/PO, including interface design, development and troubleshooting. 

• Working knowledge of API management and event-driven platforms such as WSO2, Azure APIM and Solace / Advanced Event Mesh. 

• Experience with incident, problem, change and release processes, performance tuning and platform governance. 

• Strong analytical, design, troubleshooting, documentation and stakeholder coordination skills. 

Preferred Qualifications 

• SAP Integration Suite, SAP PI/PO or SAP Cloud Platform Integration certification. 

• Solace / Advanced Event Mesh, Azure or WSO2 / API Management related certifications. 

• Hands-on experience migrating SAP PI/PO interfaces to SAP Integration Suite or comparable cloud integration platforms. 

• Experience with API modernization, microservices integration, Groovy/Java scripting, XSLT and message mapping. 

• Experience with disaster recovery exercises, resiliency testing and high-availability operations. 

• Exposure to DevOps, SRE, ITIL, Agile, JIRA, Confluence, infrastructure-as-code and automation frameworks.