Sobre este puesto de Sr. Business Systems Specialist en Spark Advisors
About Spark Advisors
We're building healthcare tech for a system that desperately needs it.
Each year, millions of Americans deal with confusing changes to their Medicare plans that impact their prescriptions, access to care, and pocketbooks. These aren’t just inconveniences – they are potentially life-altering changes that leave seniors medically and financially vulnerable.
Independent Medicare advisors play a crucial role in guiding seniors through this complexity and helping them find the right coverage for their needs. But their ability to be effective healthcare advocates has long been hamstrung by broken tools and outdated systems.
Spark is fixing that. We’re the fastest-growing Medicare platform in the country, combining AI, an industry-leading CRM, and client services to transform how 10,000+ brokers acquire, enroll, and support clients in their local communities.
Join a talent-dense team from Square, Ramp, Yext, Oscar, and Cedar — backed by Primary Ventures and Viewpoint Ventures — that is serious about building technology to expand access to quality healthcare. We offer remote work, sabbaticals, company retreats, and other generous benefits that earned us recognition as one of Inc. Magazine’s Best Workplaces of 2025
Healthcare is overdue for innovation. Let’s redefine what its future looks like — together.
Summary
Spark is looking for a Senior Business Systems Specialist to own process improvement across our core business systems — someone who thrives on taking the tools we already have (Airtable, Intercom, Salesforce, Dialpad, Notion, Calendly, and more) and building smarter, more automated workflows on top of them. We're looking for someone who can zoom out from any single workflow and ask, "Is this even the right process to automate, or should we be solving this differently?" You'll partner directly with leadership and cross-functional teams to define the right problems to solve, build a point of view on where automation creates the most leverage for Spark, and shape the roadmap for process and AI investment across the business.
This isn't a "rip and replace" role. It's a "make what we have work harder for us" role. You'll spend your time mapping how work actually moves through our systems, finding where time and accuracy get lost, and building / redesigning those processes with automation and AI — always with an eye on how it impacts the people doing the work and the customers on the other end of it.
AI leadership is core to this role, not optional. We expect you to be fluent in applying AI to real operational problems — agents, LLM-based workflows, AI features inside our existing tools — and to help the rest of the team build that fluency too. You'll be the person others come to when they're asking "could AI help with this?" and the one who knows where AI creates real leverage versus where it doesn't.
This is a hybrid role based at our NYC or Denver office.
What you’ll do
- Own workflow optimization across Spark: map how work moves through our systems, quantify where time is lost, and redesign processes with AI and automation.
- Lead the integration, ongoing maintenance, and strategic enhancement of key business systems such as Intercom, Airtable, Salesforce, Dialpad, Notion, Calendly, and more. Leverage a comprehensive understanding of each platform’s capabilities and interdependencies to drive seamless, cohesive workflows across the organization.
- Take full ownership of maintaining Spark’s core systems, ensuring they are fully aligned with organizational objectives, scalability requirements, and compliance standards. Drive continuous improvement to meet evolving business needs.
- Collaborate with internal teams to collect, analyze, and synthesize data from diverse sources and platforms, ensuring it’s actionable and supports key decision-making processes. Provide data insights that inform strategic initiatives across departments.
- Manage complex data integration projects, ensuring seamless data flow from external partners and systems into Spark’s infrastructure.
- Serve as the go-to expert for internal tools, providing advanced guidance and support to teams on best practices for system usage, troubleshooting, and process optimization.
- Lead the creation, editing, and maintenance of comprehensive documentation, ensuring clarity and accessibility for both technical and non-technical stakeholders. Foster cross-functional understanding and alignment through clear, concise communication.
- Deploy AI where it creates measurable leverage.
What we’re looking for
- 5+ years of operations, consulting, or data experience
- Expertise with Airtable, Salesforce, and/or Intercom
- Strong technical acumen with a demonstrated ability to quickly learn and apply new tools, systems, AI, and technologies, translating technical challenges into actionable business solutions.
- Demonstrated experience applying AI to real business problems - automations, agents, LLM-based workflows, or AI features inside operational tooling.
- Strong track record of navigating and resolving intricate data and workflow challenges, using a combination of strategic thinking and hands-on problem-solving to drive operational improvements and deliver results.
- Exceptional attention to detail
- Influential cross-functional communication & stakeholder management
- Ability to understand complex business logic and translate it into technical processes
- Ability to continuously refine processes, adopt new technologies, and incorporate feedback
- Independent & comfortable with ambiguity
Nice To Haves
- Experience working with tools like Airtable, Intercom, Salesforce, Dialpad, Google Sheets, and Notion
- Additional technical experience with tools like SQL, Python or BI tools
- Experience building with AI APIs, agent frameworks, or automation platforms (Zapier, Make, n8n, or similar)
- Experience with AI in a regulated environment, particularly healthcare
Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is listed below. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.
Why you should join our team
By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.
We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:
- Equity compensation
- Health care, including dental and vision through our PEO Sequoia
- Flexible work location; co-working available
- 401k
- Paid Time Off
- Monthly Remote Work Stipend (help cover costs of home-office needs)
- Paid Parental Leave
- Up to 14 weeks for birthing parents
- Up to 8 weeks for non-birth parents
- 11 paid holidays
- 2 week sabbatical at 5 years of employment
- Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
Compliance
Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.
Furthermore, for security and compliance requirements, we’re unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.
At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.
AI Notice: We may use AI-enabled tools to assist with certain aspects of our hiring process. These tools do not replace human decision-making, and all employment decisions are made by qualified team members in compliance with applicable laws.
