Job Description:

Business Overview

Rakuten's Entertainment Content Business encompasses a range of services, including Rakuten Ticket (handling various event tickets), Rakuten Books, eBooks (kobo/MAGAZINE), and the TV streaming service. In 2023, the entertainment-related businesses were reorganized and integrated to create greater synergy.

We are constantly "challenging" ourselves to create new value by fully leveraging Rakuten Group's assets and expertise.

Department Overview

Rakuten Ticket is Rakuten Group's ticket sales service, handling tickets for various events.

We deal with a wide range of genres, including music, theater/stage performances, sports, and leisure facilities.

We also provide ticket sales management systems to promoters and plan our own hosted events.

As a core business within the Entertainment Content Business, our mission is to enhance the value of the entire Rakuten Group. This is an attractive position where you can challenge yourself to create new value in collaboration with other Rakuten services.

The Pro Sports Group within the Ticket Sales Department handles tickets for various professional sports teams, including the Tohoku Rakuten Golden Eagles and Vissel Kobe.

The Sendai team is primarily involved in all aspects of ticket sales operations for the Tohoku Rakuten Golden Eagles, from general ticket sales to game-day support.

Position:

Why We Hire

We are seeking new talent for the Sendai team to further empower more customers and grow as a larger organization.

Position Details

You will be responsible for all aspects of ticket sales operations for Tohoku Rakuten Golden Eagles home games. Our main client is Rakuten Baseball, Inc. You will propose and promote various customer acquisition and sales plans, taking into account the perspectives of both the client and ticket buyers.

Main Responsibilities

- Ticket registration, creation, ticketing, sales status confirmation, and analysis using a ticket sales management system.

- Setting up a booth at Rakuten Mobile Park on Eagles home game days and providing customer support at the ticket exchange and ticket counter.

- Collaboration and meetings with other departments within the Rakuten Group, internal staff, system development departments, etc.

Work Schedule

During the season, work will be mainly on-site, including weekends and holidays (attendance is required for Eagles home games).

Work Environment

The ticket business has approximately 50 members, and the Sendai team consists of 6 members (50/50 gender ratio).

Most of our members are mid-career hires with experience in the entertainment business, including those from competitors. However, many have also joined us from other industries with an interest in the ticket business, and we also have members with experience in marketing, new business planning, and system sales.

Mandatory Qualifications:

- Proficiency in creating documents using various Microsoft products.

‐ Japanese language proficiency at a conversational level or higher.

Desired Qualifications:

- Experience in event operations.

- Experience in the entertainment business industry.

- Experience in ticket management related to ticket sales.

- Experience in system sales, such as SaaS for corporate clients.

We welcome candidates who possess flexible and active ideas and can work independently, including business development with other services as the Rakuten Group. We also welcome those who can think while executing in this fast-paced industry.

Others Information:

Additional information on Location

Milene T Sendai Building 3F, Chuo 3-5-17, Aoba-ku, Sendai City, Miyagi

Additional information on Transfer

Since the business has bases in Tokyo (Futako Tamagawa) and Kobe in addition to Sendai, there is a possibility of transfer due to company circumstances.

Additional information on English Qualification
English Requirement: Yes
*TOEIC, TOEFL, IELTS, etc.
*Details will be provided if you proceed to the selection process.

Rakuten Group, Inc. Homepage Link
- Benefits:https://corp.rakuten.co.jp/careers/benefit/
- Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed
- Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

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