Pretium is a specialized investment manager with ~$53.1 billion in assets under management focused on real estate, mortgagefinance and corporate debt. Pretium manages more than 80,000 single-family rentals (SFRs) in the United States and has an
employee base of ~3,900 globally as of March 31, 2022.
Pretium Enterprise Service India (PES India) is a subsidiary of Pretium Partners, LLC. With expert business service capabilities, PES
India provides services to Pretium and its operating and portfolio companies, Progress Residential, Selene Finance, Deephaven
Mortgage and Anchor Loans. PES India is integral to the growth, innovation and transformation of Pretium. We partner with our
stakeholders to rapidly unlock value for their customers, delivering with excellence and ownership.

Job Description

Position Summary:  The Correspondence Router is responsible for processing incoming customer inquiries / complaints, including categorizing the correspondence, updating loan data, and opening MSP tasks.

Essential Duties and Responsibilities: include the following.  Other duties may be assigned.

• Processes and reviews all incoming borrower, attorney, and authorized third party inquiries and complaints
• Enters root cause codes for all correspondence to easily identify any possible trends
• Opens MSP tasks for Payoff and Reinstatement Quotes requests
• Updates accounts with any applicable codes to suppress credit reporting for payment disputes
• Sends initial Investor letter for any QWR request
• Completes Verification of Mortgage Requests
• Conducts general research including, but not limited to, verifying loan data such as payments posted, ARM (Adjustable Rate Mortgage) adjustments, escrow disbursements, escrow analysis and loan balance information.
• Generates response letters in accordance with RESPA (Real Estate Settlement and Procedures Act) /CFPB (Consumer Financial Protection Bureau) related to general inquiries, including but not limited to, payment disputes, VOMs, name changes, website issues, verbal requests, etc.
• Utilizes knowledge of mortgage loan documentation and escrow; RESPA and FCRA (Fair Credit Reporting Act).
• Categorizes incoming correspondence and follow established assignment / escalations process.
• Assists with special projects, including audit requests

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines. 
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Strong customer-service orientation.
• Ability to use good judgment.

Competencies: To perform the job successfully, an individual should demonstrate the following:

Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events.

Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.

Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Education/Experience: High school diploma or general education degree (GED) required.  One to three years' experience required.

Language Ability: Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

Mathematical Ability: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability: Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized situations with only occasional or no variables.

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with Black Knight/LPS and Fiserv preferred.