Pretium is a specialized investment management firm focused on residential real estate, mortgage finance, and corporate credit. It is the second-largest owner and operator of single-family rentals with properties in the United States. With expert business service capabilities, Pretium Enterprise Services (PES), India, is integral to the growth, innovation, and transformation of its global operating companies. Partnering with global business and stakeholders to rapidly unlock value for our customers, teams deliver with excellence and ownership, enabling scalable growth.

Job Details

Job Title

Analyst – Selene

Direct Supervisor

Manager, Selene

Function

Selene

Salary Range

NA

Position Type

Full Time

Shift Timings

Should be open to work in US Shifts

Location

Bengaluru

Allowances

As per CTC

Role Summary

Responsible for Document to Data review, maintaining workflow volumes to meet internal and private investor Service Level Agreements (SLAs). Handles escalated loan-level issues and provides research assistance for complex matters to support client inquiries and cross-functional departments. Boarding newly acquired loans into the servicing system, verifying data tape accuracy, performing necessary follow-ups and capturing any missing data from the servicing side.

External Interfaces

Internal Interfaces

Communicate with Stakeholders to gather necessary details and provide updates.

Collaborate with the team to provide accurate data, track progress, and handle escalated loans. Quality Assurance and Data Analytics Team.

Job Requirements

Education

·       Bachelor’s degree required

Relevant Experience

• Hold a Graduate (mandatory)
• Min. 3-5 years’ experience in BPL knowledge
• Must have loan processing experience

Technical Know-how/Tools used

• MSP experience is a plus.
• Experience with Sara tool is a plus

Behavioural Skills

• Should have very high level of attention to details.
• Should be able to find out process failure modes.
• Ability to learn and apply the learnings.
• Good critical thinker.

Roles & Responsibilities

Operations Management

• Maintain Workflow: Maintains the workflow to meet internal Service Level Agreements (SLA).
• Handle Escalation: Handles escalated loan level issues and provide departmental research assistance
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• Alignment: Works with management to ensure that internal and external audits are completed
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• Support the Selene Team: Act as a key resource for the Selene team by organizing, managing, and maintaining data to streamline team operations.
• Analysis: Reviews mass analysis for anomalies and ensures accurate and timely analysis per RESPA requirements.
• Ensure Compliance: Adhere to organizational policies during data handling and matter tracking.

7.      Coordinate with Stakeholders: Collaborate with relevant departments and stakeholders to gather accurate information and provide timely updates.

Stakeholder Management

1.      Communicate with Onshore team and other related stakeholders on loans and to resolve issues to maintain a smooth flow of process.

2.      Communicate with leadership for prompt resolution of issues identified in duties above.

Other requirements

• Experience working with US teams and understanding of US work culture is desirable

Key Result Areas

• Efficient Management of Escalated Matters: Timely and accurate handling of escalated loans.
• Accuracy in Data Maintenance: Ensure all details are recorded and updated with precision.
• Data Analysis: Achieve high levels of accuracy in analysis and completeness in while adhering to timelines.
• Support to Selene Team: Provide consistent and reliable support to the Selene team to enable smooth operations and informed decision-making.
• Process Efficiency: Contribute to improving turnaround times and minimizing delays in loan handling. Works with the Manager to document, communicate, and implement changes in policy and procedures.
• Compliance and Confidentiality: Adhere to organizational policies, ensuring compliance and maintaining the confidentiality of sensitive information.