Job Description

The Order Management Specialist (Korean speaker) is responsible for managing end to end order processing activities to ensure accurate, timely, and compliant order fulfillment. This role serves as a key liaison between customers, sales, logistics, finance, and supply chain teams to deliver a seamless customer experience while meeting internal performance and control standards.

Responsibilities: 

• Process and manage customer orders from receipt through fulfillment in accordance with company policies and service level agreements (SLAs).
• Validate order accuracy, including pricing, quantities, delivery dates, and contractual terms.
• Coordinate with sales, supply chain, warehouse, and logistics teams to resolve order issues, shortages, or changes.
• Monitor order status and proactively communicate updates, delays or exceptions to customers and internal stakeholders.
• Manage order changes, returns, cancellations, and credits in a timely and accurate manner.
• Ensure compliance with internal controls, audit requirements, and standard operating procedures (SOPs).
• Maintain accurate order records within ERP or order management systems.
• Support month end activities, including backlog reviews, billing accuracy, and revenue recognition coordination.
• Identify process improvement opportunities to enhance efficiency, accuracy, and customer satisfaction.
• Handle internal customer inquiries and complaints related to order fulfillment professionally and promptly.

Qualifications:

• Bachelor of degree in Accounting, Finance, Business Administration, Supply Chain or a related field.
• 3–7 years of experience in order management, customer service, supply chain or shared services operations.
• Hands on experience with ERP systems.
• Strong understanding of order to cash (O2C) processes.
• Excellent attention to detail and strong analytical skills.
• Ability to manage multiple priorities in a fast paced environment.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office (Excel, Outlook, Teams).
• Language requirements: Korean (TOPIK Level 4) and English.

Required Skills:

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.