Job Title:

Job Description

This role will be focused on governance, risk and compliance of assigned client/customer contact centers. Participate in establishing a program to deter, detect and mitigate risks, including establishing capability to monitor and audit information, evaluate personnel security information, establish employee awareness, driving assurance test and supporting internal and external audits. Consult with Business to ensure balance is maintained with compliance to deliver the best security solution within the contractual, regulatory and CNX standard offering limits. Involvement in technical discussions and solutions to ensure best and the out-of-the-box ideas are disseminated to meet security with business. Responsible for driving assurance tests like the security health check of the program, review of support functions like physical security< IT Ops, Training, Quality, etc. to ensure the Corporate Security Standard is established and measured as per the requirement. Require results to be achieved through direct interaction as well as influencing other internal groups or individuals. Support incidence response and investigations, as required.

Key Roles and Responsibilities:-

• Drive the implementation of customer security requirement, global security directives and guidelines, complement with local security instructions as needed.
• Facilitate customer audits, assessments and inspections, including pre-audit and post audit deliverables, pre-audit preparations and execution of remediation plans.
• Conduct internal audits/assessments across functions to strengthen the security practice for the site.
• Provide update to the site leadership with updated and progress on security initiatives.
• Implementation of global security directives and guidelines.
• Manage security incidents and investigations in accordance with the Information Security Incident Handling Process and Investigation Framework
• Facilitate Quarterly/Annual risk assessments based on business requirements, agreements and activities.
• Drive security awareness activities amongst all personnel at the contact center
• Perform specialized security training for target groups.
• Assess threats, risks, and vulnerabilities from emerging security issues and work with SMEs to remediate it.
• Ensure site security standards and guidelines for system configuration meets both client and CNX requirements.
• Perform and create procedures for system security audits, as per client requirement.
• Ability to work independently and coordinate cross function at a senior level.
• Build & maintain documentation for all procedures, as required to continually improve levels of security & controls and meet client and CNX standards.
• Complete all assigned, mandatory training within the timeframe provided
• Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports 

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