Sobre este puesto de Solutions Engineer Intern (Summer 2027 Opportunity) en Relay

Relay · Presencial · Raleigh, NC

Solutions Engineer Intern - Summer 2027

Relay is a growth-stage tech company in Raleigh, NC, building the System of Action for Physical Operations. Frontline teams catch problems all day and say so over the radio. Almost none of it survives the shift. Relay captures it and turns it into action, through a rugged smart radio that works the way teams already do and a cloud platform that learns the operation, routes issues to the right people, and stays open until they're resolved. Fifteen years innovating in voice, 2 billion messages, 40+ Fortune 500 customers. Now we're expanding our Solutions Engineering team by hiring an SE intern with an expected graduation date in December 2027 or Spring 2028 to support technical pre-sales and solution delivery.

Role Overview

As a Solutions Engineer Intern, you will learn how technical expertise, customer discovery, and creative problem-solving come together during the sales process. Working alongside experienced Solutions Engineers and cross-functional partners, you will help understand customer workflows, configure and test Relay solutions, support product demonstrations and proofs of concept, and create technical resources that make our team more effective.

This internship is designed for a college student pursuing engineering, computer science, information systems, data science, or another applicable technical field. You will receive mentorship, structured learning opportunities, and ownership of meaningful work—without being expected to independently lead enterprise technical sales cycles.

What Makes Our Intern Program Different:

Executive exposure through Q&A sessions, coffee chats, and working sessions with senior leaders.
A cross-functional intern cohort with opportunities to learn alongside interns across the business.
Structured learning sessions covering product strategy, professional networking, communication, interviewing, and other career-building skills.
Real ownership of a meaningful project, supported by mentors and teammates invested in your success.
An end-of-summer intern showcase where you can present your work to the company.
An in-person Raleigh HQ experience with team lunches, volunteer opportunities, social events, and access to onsite amenities.

What you will do:

Learn Customer Discovery and Solution Design

Shadow customer discovery sessions and help document operational pain points, workflows, and technical requirements.
Partner with Solutions Engineers to translate customer needs into practical Relay configurations and solution diagrams.
Learn how Relay’s platform, APIs, integrations, and device capabilities support frontline operations

Support Demos and Proofs of Concept

Research and organize technical information that supports customer questions, security reviews, RFIs/RFPs, and IT architecture discussions.
Practice explaining technical concepts clearly to both technical and non-technical audiences.

Create Documentation and Enablement

Document solution configurations, architecture decisions, API usage, testing results, and implementation considerations.
Create reusable assets such as diagrams, one-pagers, demo guides, checklists, and troubleshooting resources.
Help prepare clear handoff materials for Customer Success and Implementation teams.

Complete an Intern Project

Own a scoped summer project that improves a Solutions Engineering process, demo, prototype, integration, or enablement resource.
Present your work, findings, and recommendations to Solutions Engineering leaders and cross-functional partners at the end of the internship

What You Will Bring:

Required Qualifications:

Currently pursuing a bachelor’s or master’s degree in engineering, computer science, information systems, data science, or another applicable technical field.
Expected graduation date of December 2027 or Spring 2028.
A strong academic record; a cumulative GPA of 3.5 or above is preferred.
Relevant technical experience gained through coursework, labs, research, internships, student organizations, hackathons, or personal projects.
Foundational understanding of software, systems, networking, cloud technology, data, or connected devices—and an eagerness to deepen that knowledge.
Some familiarity with APIs, JSON, scripting, or application integrations through coursework or projects; deep professional experience is not required.
Strong written and verbal communication skills, including the ability to ask thoughtful questions and explain ideas clearly.
Curiosity about customer problems and enthusiasm for learning how technology can improve real-world operations.
A collaborative, dependable approach and comfort receiving feedback, iterating, and learning from others.
Ability to work full-time onsite at Relay’s Raleigh, NC headquarters for the duration of the summer internship.

Nice to Have:

Exposure to technical presentations, demonstrations, consulting, sales engineering, customer service,or other customer-facing work.
Experience with REST APIs, Postman, Python, JavaScript, data visualization, networking, or cloud platforms.
Interest in frontline operations, manufacturing, logistics, hospitality, industrial technology, IoT, or automation.
Experience building or explaining a technical project to an audience through a class, club, competition, internship, or personal project.

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Sobre Relay

Relay is a cloud-based technology platform that helps frontline teams improve communications, employee safety, and their productivity. Relay enables frontline teams to digitally transform their operations by replacing outdated traditional radios and panic buttons with modern cloud-connected solutions that can bring the power of software and AI to frontline teams.

With Relay, your entire team can stay connected, no matter what language they speak, what device they carry, or where they are located.

Why Join Relay?

Make a Tangible Impact in a mission driven organization: Our platform directly enhances the lives of frontline workers, improving their responsiveness to customers (72%) and overall efficiency (77%). We've already powered over 2.5 billion messages and supported countless desk-less workers.
Be Part of a Winning Team: We're not just growing - we're recognized as a leader in our field. Relay has been honored for its rapid growth in the Inc. 5000, Deloitte Fast 500, and recently named NC Tech's North Carolina- based Company of the Year. We benchmark well against SaaS leaders across all of our KPIs, including revenue growth, customer retention, CAC efficiency, LTV, and various other important metrics.
Led by Proven Entrepreneurs: Our veteran executive team has worked closely together for over a decade, and has led multiple businesses from startup to scale, including achieving multiple liquidity/exit events.
Thrive in a World-Class Environment: Our Raleigh HQ is located in a one-of-a-kind campus, which boasts an indoor fitness center with 2 basketball/ volleyball courts, outdoor tennis/ pickleball courts and soccer fields, a gourmet cafeteria, and modern workspaces designed to inspire collaboration and innovation.
Embrace a Vibrant Culture: With ~200+ team members and growing, we've cultivated a culture of empowerment, engagement, and growth. We’re hiring builders who want to not only do their best work but make an impact, and learn and grow while doing so
Invest in Your Future: Our comprehensive benefits package prioritizes work/life integration and supports your personal and professional development.

If you're passionate about technology, driven to make a difference, and excited to join a company that's shaping the future of frontline work, we encourage you to explore opportunities at Relay!

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