Salary Range:  

$73,897.00 - $118,515.00 Annually 

Hiring Salary Range:  

$73,897.00 – $96,206.00 Annually 

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary:  

A Social Services Coordination Supervisor oversees and coordinates the management of a variety of complex client cases involving the provision of social, health, vocational, rehabilitation or related services to City residents. Work of this class involves supervising case management and office support staff.

Incumbents receive general supervision from an administrative superior. Employees in this class work a conventional workweek. Work is performed primarily in an office where normal working conditions are encountered, but may involve site visits to clinics, homes and community settings. Work requires minimal physical exertion.

Minimum Qualifications:                             

On or before the date of filing the application, each candidate must:  

Education: Have bachelor’s degree from an accredited college or university in vocational rehabilitation, health, human services, nursing or a closely related health or social service field. 

AND 

Experience: Have five years of experience in coordinating, monitoring and processing cases involving the provision of health, social, vocational or rehabilitation services to clients, two years of which must have been in a team-leader capacity.

OR 

Equivalency Notes: Have an equivalent combination of education and experience.

**APPLICATION DEADLINE: Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration. ** 

Knowledge, Skills, & Abilities: 

• Knowledge of management principles and practices.
• Knowledge of the functions, resources and services of public and private community, social service and health agencies.
• Knowledge of individual, age and other specific group and community needs and available resources.
• Knowledge of social, public health, medical, rehabilitation and educational resources.
• Knowledge of case management practices.
• Knowledge of interview and investigation techniques.
• Skill in overseeing and coordinating the work of a human services case management unit processing client cases, reviewing and analyzing client records, monitoring the implementation and progress of recommended care and ensuring that progress, recovery or treatment complies with professional standards.
• Skill in explaining City, State and private services and programs to individuals, business and community groups.
• Skill in assessing complex client problems, determining corrective strategies and resolutions and following through to ensure problems are resolved.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effectively liaisons with people of varied backgrounds, including clients, families, neighbors, government representatives and public and private community, institutions, service providers and personnel.
• Ability to prepare narrative and statistical reports and ensure that records are maintained.
• Ability to deal with emergency or crisis situations with calm, tact and dispatch.
• Ability to operate and utilize standard business pc equipment and software programs.
• Ability to train others in work processes and procedures.
• Administrative and supervisory ability.
• Ability to monitor and recommend a budget.

Additional Information 

Background Check                                        

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. 

Probation 

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Eligibility 

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.           

Education Accreditation 

Applicants’ education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency. Evaluation agencies information may be obtained at www.naces.org. 

Selection Process 

All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination. The training and experience of each candidate will be evaluated for appropriateness and quantity. It is essential, therefore, that you give complete and accurate information on your application. Vagueness or omission may prevent you from being considered for this position. Qualified candidates will not be listed in rank order.                            

Examination Process 

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months. 

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.                   

Your Recruiter: Jewel Glenn 

If you have any questions please contact Jewel Glenn, HR Specialist I, via email at [email protected].  

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact Human Resources directly. Do not attach your request for accommodation to the application. 

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER