ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Site Partner II Job Description

As a Site Partner II at ICON, you will independently manage relationships with a portfolio of investigator sites, supporting their engagement and performance across studies. You will act as a trusted liaison, advocating for site needs internally while supporting ICON processes and expectations.

What You Will Do:

You will contribute to clinical research activities, taking responsibility for your deliverables and working collaboratively.

Key responsibilities include:

• Building and maintaining strong relationships with assigned sites, acting as their central ICON contact across multiple studies.
• Supporting sites in resolving operational issues, coordinating with internal teams to provide timely solutions.
• Gathering and synthesising site feedback to inform feasibility assumptions, protocol design, and process improvements.
• Monitoring site-level performance metrics and collaborating with study teams to address recruitment or quality challenges.
• Contributing to the design and delivery of engagement activities and communications to enhance the site experience.
• Sharing best practices with colleagues and supporting onboarding of new Site Partners as needed.

Your Profile:

You will bring relevant clinical research experience, along with the following qualifications and skills.

Required qualifications and experience:

• Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.
• Experience in site-facing roles, site management, or clinical operations within CRO, pharma, or healthcare.
• Strong communication, relationship-building, and problem-solving skills.
• Good understanding of site operations and factors influencing recruitment and quality.
• Organised and proactive, with the ability to manage multiple sites and competing priorities.
• Collaborative team player with a commitment to delivering a high-quality site experience.

Senior Site Partner Job Description

As a Senior Site Partner at ICON, you will act as a strategic liaison between ICON and key investigator sites, strengthening relationships and support excellent study performance.

What You Will Do:

You will lead on clinical research tasks requiring technical depth, with a focus on quality and continuous improvement.

Key responsibilities include:

• Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
• Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
• Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
• Gathering and sharing site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.
• Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.
• Contributing to site engagement strategies, tools, and best practices to enhance the overall site experience.

Your Profile:

You will have a strong foundation in clinical research, with the experience to work independently and guide others.

Required qualifications and experience:

• Bachelor's degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.
• Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
• Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
• Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.
• Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.
• Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness.

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply