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At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Job Description

Responsibilities:

·        Provide technical support for airport passenger processing systems, computers, and associated networks; troubleshoot and repair computers and peripherals, and assist in diagnosing failed equipment.

·        Ensure the operational IT infrastructure is maintained to the highest standards, ensuring system reliability and efficiency.

·        Collaborate with IT colleagues and vendors to develop and refine IT system support strategies, ensuring the systems are running optimally 100% of the time. This includes monitoring various systems, assisting users and technicians with applications, and ensuring system security and backup processes are completed.

·        Perform rotating shift work in a 24/7/365 environment, as required.

·        Provide hands-on support in a face-to-face customer environment, delivering timely resolutions and outstanding service.

·        Ensure incidents at airline counters are resolved within the relevant SLAs, maintaining high customer satisfaction.

·        Assist with troubleshooting Collins-installed products and systems, including hardware, desktop support, and printer setup.

·        Manage and maintain servers, operating systems, network connectivity, and networking hardware such as routers and switches.

·        Responsible for performing regular MS Windows patch updates and antivirus updates.

·        Ensure Collins security standards are adhered to at the site and are consistently maintained.

·        Potentially mentor junior technicians, overseeing operations to ensure smooth day-to-day operations.

Requirements:       

·        Minimum of five years of experience as a field service technician in a technical support role.

·        Proven hands-on experience with various airport systems, including CUPPS, CUSS, SBD, AOS, Bag Messaging, AODB, RMS, Biometrics, FIDS, Security Gates, and other critical airport infrastructure.

·        Associate’s degree in an appropriate discipline, or in lieu of a degree, three years of relevant experience with demonstrated skills and expertise.

·        Strong experience troubleshooting, installing, and maintaining software for business applications, computers, and peripherals.

·        Experience assisting in the analysis and resolution of equipment failures.

·        Proficient in supporting installation projects and special projects as needed.

·        Solid experience with hardware and peripheral components in an on-site environment.

·        Expertise in network connectivity, cabling, and networking hardware.

·        Background in working directly in a customer service environment, ensuring seamless communication and service delivery.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.]

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Requires advanced knowledge of work area typically obtained through advanced education combined with experience. May have practical knowledge of project
management. Practical to substantial knowledge of RTX projects, programs or systems with the ability to make enhancements and leverage in daily work.

Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience

Engineering/Other Technical Positions: Typically requires a degree in Science,Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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