Position:

Job Description:

ABOUT THE ROLE:

There are two defining elements to the role. Sales and Project co-ordination.

Services Sales growth – Across the Professional Services portfolio, to enable pro-active development of business opportunities generated by both the other parts of the ArrowECS business and the individual. Strong relationship building is crucial, and a sales background is preferred.

Co-ordinate and resource inbound Services requirements from our partners and requests for Services delivery. The Services team have a breadth of capabilities to deliver projects, so the role is highly interactive, and no two days are the same. Lots of communication is required with internal colleagues and our AAPPs (Arrow Authorised Programme Partners) to resource projects, produce scopes and quotes and support delivery of the project. There is also a layer of related administration.

Working as part of a team managed by the EMEA Professional Services Sales Lead and reporting to the Professional Services Team Leader, the role requires the post-holder to balance and prioritise their workload in order to succeed in meeting the key objectives associated with the role: proactive customer engagement, allocating resources and liaising between Consultants, AAPPs, Account Managers and customers in a timely manner; maintaining clear and accurate records using Arrow ECS’s chosen Services software and providing any further administrative support as required.

It is anticipated that the responsibilities will have an equal split of the individual’s time.

WHAT YOU WILL DO:

Duties will include but are not restricted to:

• Allocating consultancy resource and liaising between consultants, AAPPs, Account Managers, BDMs and resellers/customers
• Ensuring that all documentation is in place, accurate and complete as part of the engagement
• Ensuring precise, relevant and timely information is communicated to all parties involved in the engagement
• Ensuring timely invoicing of completed engagements
• Administering the Services Software to maintain a central up to date database of consultancy and customer information
• Raising departmental purchase orders
• Undertaking ad-hoc tasks as directed by Services Management
• Proactive generation of incremental business through developing accounts
• Qualifying quotes to ensure they meet the customer’s requirements and assisting with queries
• Assisting in arranging customer meetings for external resources
• Attendance at key account review meetings
• Proactive work with all Arrow ECS teams to identify both new partners and new opportunities
• Create and develop relationships with key decision makers and influencers within target reseller customers
• Development and nurture relationships with our AAPPs

WHO YOU ARE:

Person Specification and Required Skills

• Experience working in a busy team environment
• Proven organisational skills with the ability to utilise appropriate systems to facilitate this – full training will be given on our in-house Services Software systems
• Good knowledge of Microsoft packages – Excel, Outlook, Teams, Word, PPT
• Close attention to detail
• Excellent interpersonal/communication skills – in particular a professional telephone manner
• Enthusiastic and flexible approach to work
• Good, all-round IT knowledge
• Experience of sales, forecasting and opportunity management
• Strong communication skills both written and verbal
• Strong team player - the role requires the jobholder to work as part of a team with colleagues, specifically within the department, but also in the wider context of Arrow ECS EMEA and its customers
• Sales/Account management experience
• Good customer service skills when on the phone and face-to-face
• Target and performance driven
• Strong relationship building
• Commercial negotiation experience would be advantageous
• Conflict management experience beneficial

Competencies  

• Accountability – Holds self and others accountable to meet commitments
• Collaborates – Builds partnerships and works collaboratively with others
• Drives Results – Consistently achieves results, takes on new opportunities and tough challenges
• Customer Focus – Builds strong customer relationships and delivers customer solutions
• Innovation – Creates new and better ways for the organisation to be more successful

WHAT WE OFFER:

• This is a full-time position. Ideally based in Arrow’s Harrogate or Newmarket office.
• 25 days annual leave
• Full benefits package (Pension Scheme, Life Assurance, Private Medical Healthcare)
• Gymflex and Ride2Work
• A reliable, trusting, and inclusive work environment
• Opportunities for personal and professional development
• Collaborative team culture with flat structures and open communication

HOURS OF WORK:

The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role

WHO WE ARE:

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.

Find more information about us here:  www.arrow.com/globalecs

Submit your CV in English.

Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.

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