Job Description Summary

Job Description

Roles and Responsibilities

• Manage all contract-performance activities associated with assigned service contracts and customer sites.

• Serve as the primary liaison between the customer and the project team, ensuring the effective and timely exchange of information, requests and project updates.

• Ensure contractual obligations, service requirements, operational commitments and performance specifications are fulfilled.

• Monitor the financial, commercial, technical and operational performance of assigned contracts.

• Identify and resolve contractual, operational and customer-related issues promptly, keeping relevant stakeholders informed of progress and outcomes.

• Manage contract changes, variations and claims, including supporting proposal negotiations and contract-administration activities.

• Work closely with internal functions and customer stakeholders to develop practical solutions to complex operational, technical or commercial issues.

• Review information from multiple internal and external sources, assess its accuracy and make well-informed recommendations and decisions.

• Interpret internal and external business challenges and recommend best practices to improve products, processes and service delivery.

• Stay informed of relevant industry developments and market trends that may affect contract performance or customer requirements.

• Lead cross-functional teams or projects with moderate levels of risk, resource requirements or complexity.

• Communicate complex or sensitive matters clearly and influence stakeholders to consider alternative solutions or courses of action.

• Provide guidance and support to team members and other contract-management personnel when required.

Required Qualifications

• Bachelor’s degree in Engineering, Business, Project Management or a related discipline from a recognised university or institution, or an equivalent combination of education and relevant professional experience.

• Significant relevant experience in services, contract performance management, project management or a related function.

• Demonstrated experience managing customer-facing service contracts, including contract administration, negotiations and performance monitoring.

• Strong understanding of the financial, commercial, operational and technical aspects of contract execution.

• Proven ability to manage complex customer and stakeholder relationships.

Desired Characteristics

• Strong written and verbal communication skills.

• Strong interpersonal, stakeholder-management and leadership capabilities.

• Demonstrated ability to analyse complex issues and develop effective solutions.

• Experience leading programmes, projects or cross-functional teams.

• Strong planning, documentation and execution skills.

• Established project-management capabilities.

• Strong commercial awareness and negotiation skills.

• Ability to work independently, exercise sound judgement and manage multiple priorities in a dynamic environment.

• Experience in the power-generation, energy or industrial-services sector would be advantageous.

Additional Information