Responsibilities

• Design, develop, and enhance ServiceNow Employee Center Pro and Service Portal solutions to improve employee self-service experiences.
• Configure and maintain HR Service Delivery (HRSD), including Service Catalog, Knowledge Management, Taxonomy, Topics, and Content Pages.
• Develop custom functionality using widgets, Client Scripts, UI Policies, Business Rules, Script Includes, and Record Producers.
• Build and support Flow Designer workflows, including approvals, notifications, and case management processes.
• Customize Employee Center features such as navigation, search, content delivery, and request management.
• Configure User Criteria and HR Criteria for role-based access to services and content.
• Develop and manage REST API integrations and IntegrationHub connections with external systems.
• Collaborate with stakeholders to gather requirements, design solutions, and deliver platform enhancements.
• Perform testing, troubleshooting, and production support while adhering to ServiceNow best practices and Agile methodologies.

Qualifications

• Minimum of three years related work experience, with at least one year of development experience.
• Undergraduate degree or equivalent combination of training and experience.
• Proven experience with ServiceNow Employee Center / Service Portal, HRSD module, and Flow Designer
• Hands on Scripting (JavaScript, Glide APIs)
• Experience developing custom ServiceNow components (widgets, scripts, workflows).
• Hands-on experience with REST APIs and system integrations.
• Strong understanding of ServiceNow platform architecture and best practices.
• Familiarity with Agile development methodologies.
• Ability to translate business requirements into technical solutions.
• Strong problem-solving skills and attention to detail.

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.