What You'll Do

Customer Service & Service Coordination

• Serve as a primary point of contact for customers, providing professional and timely support.
• Receive and log service calls for field technicians.
• Dispatch field technicians and maintain visibility of technician locations to support safe operations.
• Build and maintain strong relationships with new and existing customers.
• Coordinate with the Shop Foreman, Service Manager, and Parts Department to ensure smooth execution of service work.
• Schedule lube technicians and maintain the shop service board.
• Support equipment exchanges and service-related customer requests.

Work Order & Administrative Management

• Open, update, process, and close work orders accurately.
• Prepare customer invoices and ensure all billable documentation is complete and accurate.
• Track purchase orders and follow up with customers as needed.
• Maintain Service Maintenance Files (SMFs) and equipment records.
• Update equipment statuses and maintain accurate service documentation.
• Coordinate Non-Destructive Testing (NDT) requirements and maintain tracking records.
• Ensure paperwork is completed and processed in a timely manner.
• Utilize systems such as Microsoft Excel and RentalMan to support daily operations.

Operational Support

• Provide mechanics with the documentation required to complete daily work assignments.
• Maintain customer-owned equipment records.
• Identify opportunities to improve efficiency and support cost-effective branch operations.
• Collaborate with service leadership to support branch performance and customer satisfaction.

What We're Looking For

Qualifications

• 2 to 5 years of experience in a mechanical, service, heavy equipment, transportation, or shop environment.
• Strong administrative and organizational skills.
• Exceptional attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service and communication skills.
• Comfortable working independently with minimal supervision.

Technical Skills

• Proficiency with Microsoft Office applications, particularly Excel.
• Experience with computer-based service, inventory, or maintenance systems.
• Ability to learn new systems and processes quickly.

Why Join Us?

• Stable Monday to Friday schedule.
• Opportunity to work alongside skilled technicians and industry professionals.
• Dynamic role with a mix of customer interaction and operational coordination.
• Supportive team environment where your contributions make a direct impact on daily operations.
• Career development opportunities within a growing service organization.

Who Will Succeed in This Role?

You'll be successful if you:

• Enjoy keeping people and processes organized.
• Are proactive and solution-oriented.
• Communicate confidently with customers and internal teams.
• Take pride in accuracy and attention to detail.
• Can manage competing priorities while maintaining a positive attitude.

If you're looking for an opportunity to build your career while supporting essential service operations in Fort McMurray, we encourage you to apply today.