Summary: 
Provide technical support to customers and end-users of our products. This is an entry-level position that offers hands-on training in product diagnostics, troubleshooting, repairs, calibration, and customer support. The successful candidate will be mechanically inclined, eager to learn, and interested in developing a career in technical service and electronics repair. 

Essential Duties and Responsibilities: 

• Diagnose, test, troubleshoot, and perform bench repairs on returned products. 

• Assist customers with the operation and troubleshooting of products. 

• Communicate with customers via phone and email to provide technical support and assistance. 

• Process customer orders, parts requests, service records, and work orders. 

• Enter information into company systems, bill completed work, and maintain service logs and departmental records. 

• Calibrate, clean, inspect, and prepare products for return to customers. 

• Participate in ongoing technical training to develop product knowledge and repair skills. 

• Perform other duties as assigned. 

Requirements and Skills: 

• Associate degree in Electronics or related technical field, or equivalent combination of education, training, and experience is a plus. 

• Entry-level candidates are encouraged to apply. Prior professional repair experience is not required. 

• Interest in electronics, mechanical systems, troubleshooting, and hands-on technical work. 

• Ability and willingness to learn how to read and interpret schematics. 

• Ability and willingness to learn the use of test equipment such as digital multimeters, oscilloscopes, and other diagnostic tools. 

• Basic soldering experience or willingness to learn. 

• General computer skills, including Microsoft Office and data entry in an ERP or business system. 

• Strong customer service and communication skills. 

• Strong organizational skills and attention to detail. 

• Positive attitude, dependable work ethic, and eagerness to learn. 

Career Development: This position is designed as an entry point into our technical service team. Through hands-on training, mentorship, and product-specific instruction, employees will develop the skills necessary to become highly skilled technicians capable of diagnosing, repairing, and supporting a wide range of products. 
 

Physical Requirements: 

• Able to lift 50 lbs.  

Working Conditions: 

• Inside 

• Monday - Friday, 7:30 AM to 4:30 PM 

Benefits: 

• Medical, dental, and vision insurance 

• 401(k) with company match 

• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) 

• Company-paid life insurance 

• Company-paid short-term and long-term disability insurance 

• Employee Assistance Program (EAP) 

• Paid time off and paid holidays 

• Ongoing training and professional development