Jobs › Companies › Ninjavan › Service Recovery Operations Assistant

Sobre este puesto de Service Recovery Operations Assistant en Ninjavan

Ninjavan · Presencial · Singapore, Singapore
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. 

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Service Recovery Assistant is responsible to resolve and rectify issues with parcels that fall under the Service Recovery department.

Responsibilities

  • Reporting to clients about issues with parcels (missing, damaged, inaccurate info, etc)
  • Investigate issues and liaise closely with other departments to assess and resolve them, you may be required to handle parcels
  • Identify service lapses and proactively engage clients to rectify the issues
  • Work with internal stakeholders to recognize and resolve daily operational issues
  • Handle complaints, provide appropriate solutions and alternatives within appropriate time frame while maintaining excellent service level standards
  • Repacking and repackaging of damaged parcels when required
  • Ensure work processes and KPIS are followed and met
  • Any other ad-hoc duties as assigned
  • Requirements

  • MS-Office & Zendesk (will be an advantage)
  • Able to work in a fast-paced environment; manage enquiries and feedbacks with tact and professionalism
  • Be resourceful and resolve challenges arising from daily operations
  • Preferably with experience in a customer service or logistics frontline role
  • Comfortable working in a warehouse environment

  • Submit a job application
    By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the “Notice”) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the “Company”) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
    ¿Listo para postularte en Ninjavan?
    Postúlate en Ninjavan

    Empleos similares

    Ninjavan
    Recovery Officer
    Ninjavan
    ⚡ Postúlate pronto Calamba, Laguna Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 2h
    Ninjavan
    Intern, Finance
    Ninjavan
    ⚡ Postúlate pronto Subang Jaya, Selangor, Malaysi... Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 4d
    Ninjavan
    Walk In Interview - Warehouse Operator (15 October 2026)
    Ninjavan
    ⚡ Postúlate pronto Shah Alam, Selangor, Malaysia Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 5d
    Ninjavan
    Fulfillment Senior Operations Lead
    Ninjavan
    ⚡ Postúlate pronto Cabuyao, Laguna, Philippines Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 5d
    Ninjavan
    Executive, Retail Operations (Sibu, Sarawak)
    Ninjavan
    ⚡ Postúlate pronto Sarawak Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 1sem
    Ninjavan
    Customer Service Representative (Project-Based)
    Ninjavan
    ⚡ Postúlate pronto Taguig, Philippines Híbrido
    ● Nuevo 👁 Visto ✓ Postulado hace 1sem
    Ninjavan
    Fulfillment Warehouse Operator
    Ninjavan
    ⚡ Postúlate pronto Shah Alam, Selangor, Malaysia Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 1sem
    Ninjavan
    Regional Associate, Cross Border (Sea Freight)
    Ninjavan
    ⚡ Postúlate pronto Subang Jaya, Selangor, Malaysi... Presencial
    ● Nuevo 👁 Visto ✓ Postulado hace 1sem
    Ninjavan
    Relationship Manager
    Ninjavan
    ⚡ Postúlate pronto Taguig, Philippines Híbrido
    ● Nuevo 👁 Visto ✓ Postulado hace 1sem

    Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

    Más empleos en Ninjavan

    Ver todos los empleos en Ninjavan →

    Postúlate ahora
    🤖

    Un momento — para

    JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

    Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Toma ventaja en tu búsqueda de empleo.

    Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

    Únete al canal — es gratis