Job Description

FIS Management Services, LLC seeks Service Delivery Analyst Specialists in Jacksonville, FL to provide technical support activities for a software production processing environment. Install, maintain, and support application/source code and its components and subsystems, including third-party software. Detect, diagnose, and report related problems. Analyze and resolve incidents, problems, or known errors related to failures in application and supporting software components. Provide technical assistance to programming staff in the analysis of application software amendments, performance, and resource consumption. Create and maintain

complete documentation relative to the support of application software. Provide twenty-four-hour support for applications and supporting software. Provide consultation to internal users with regard to software capabilities and use. Follow escalation procedures, when appropriate, to resolve incidents, problems, or known errors in a timely manner. Use appropriate diagnostic tools to isolate and resolve incidents, problems, or known errors. Assist development teams in requirements definition, system design, and delivery of projects. Verify technical specifications for development projects. Act as project liaison/Services Delivery advocate on projects. Assist client support with the development of internal and client-directed communications related to incidents, problems, or known errors. Plan and support application-specific disaster recovery activities, including the development and maintenance of documentation. Conduct production support validations/certifications and accept turnover from development. Provide standardized operational reporting metrics to businesses as well as information technology management. Monitor and maintain product availability, capacity, and performance for products based on defined service levels. Provide support to the application security functionality and related administrative and audit services. Participate in change management reviews, confirm changes implemented, and validate associated documentation. 

REQUIREMENTS: Bachelor’s degree or foreign equivalent in Computer Application, Applied Computer Science, Computer Engineering, or related field and seven (7) years of progressively responsible experience in the job offered or a related occupation: navigating and working within a Unix/Linux environment including knowledge of awk/sed/grep common commands; utilizing SQL for research and analysis of financial data; reading, writing, and optimizing queries to pull information from a financial reporting system; working with Bash and Python scripting languages to create automation to assist in Operational support; and reading and debugging code to determine root cause of application issues. In the alternative, the employer will accept a Master’s degree in the above listed fields and five (5) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies.

QUALIFIED APPLICANTS:  Please apply directly through our website by clicking on “Apply Now.”

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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