Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Supervisor is responsible for overseeing daily Service Center operations in our Fort Worth center, ensuring the safe, efficient, and compliant execution of diagnostic, repair, testing, and documentation activities.

This role provides direct leadership to technicians through workload prioritization, resource allocation, performance management, coaching, and employee development. The Supervisor monitors key performance indicators, drives accountability for productivity and quality, and ensures adherence to established procedures and applicable FDA and ISO regulatory requirements.

Additionally, this position leads continuous improvement initiatives, supports inventory accuracy and operational readiness, and collaborates with Engineering, Quality, and other cross-functional teams to resolve challenges and maintain service commitments.

The Supervisor is expected to exercise independent judgment, proactively address operational issues, and drive daily execution with minimal oversight.

         

         

Primary Responsibilities

• Directs and coordinates daily technical and administrative activities within an established service center to ensure operational efficiency and performance.
• Supervises personnel performing repairs, preventive maintenance, service activities, to ensure quality, productivity, and timely execution.
• Ensures accurate records, documentation, and systems are maintained in accordance with established procedures and quality requirements.
• Coordinates personnel and resources to address critical situations, operational priorities, and customer escalations while minimizing service disruptions.
• Maintains effective communication with engineering, quality, and other cross-functional teams to resolve technical issues, escalate concerns, and support continuous improvement.
• Supports employee selection, training, performance management, coaching, and development to build a capable, accountable, and high-performing team.
• Monitors daily operational performance, identifies obstacles, and implements corrective actions to maintain productivity, quality, and service commitments.
• Promotes adherence to established processes, safety requirements, and quality standards while identifying opportunities to improve operational efficiency.

Required Knowledge and Experience:

• Requires 5+ years of relevant experience with a high school diploma or equivalent.
• Requires advanced knowledge of service center operations, repair processes, and technical service activities.
• Requires extensive working knowledge of SAP, including service work order management, inventory control, material movements, transaction processing, and reporting. Must demonstrate the ability to independently navigate SAP, troubleshoot transactional issues, maintain data accuracy, and utilize system information to support daily operational decisions.

Preferred Qualifications

• Ability to effectively manage daily operations, resolve issues, and prioritize competing demands in a fast-paced environment.
• Lean & Continuous Improvement: Experience applying Lean principles, implementing 5S practices, and utilizing DMAIC methodologies to improve operational efficiency, reduce waste, and drive sustainable process improvements.
• Inventory Management: Experience with cycle counting, inventory accuracy, material control, and inventory management processes within a service or manufacturing environment.
• Process Documentation: Experience developing, implementing, and maintaining Standard Operating Procedures (SOPs), standardized Work Instructions, and operational processes to ensure consistency and compliance.
• Team Building & Development: Demonstrated ability to build high-performing teams through employee coaching, training, talent development, and fostering a culture of accountability, collaboration, and continuous improvement. Demonstrates a solid understanding of fundamental management practices, including workforce scheduling, workload prioritization, employee coaching, performance management, and process execution.
• Self-Motivated Leadership: Proven self-starter who demonstrates initiative, sound judgment, and strong problem-solving skills. Ability to work independently with minimal supervision, proactively address operational challenges, and effectively manage competing priorities.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Recruitment Fraud Alert

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$61,600.00 - $92,400.00

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

 

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

 

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

 

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.