Senior UX Researcher & Design

IQVIA is seeking a highly experienced UX Researcher and Designer to lead end-to-end user experience research and design for AI-enabled clinical technology solutions within the Applied Data Science Center. This role requires a senior practitioner who can operate independently, lead through ambiguity, and partner across product, engineering, data science, clinical, and business teams to deliver evidence-based, user-centered experiences.

The successful candidate will contribute to emerging Tiny Teams using the IQVIA Agentic Operating Model, a derivation of the Delta-Echo / FDE process. The role will focus on translating complex clinical, operational, and AI-assisted workflows and artifacts into usable, trusted, and scalable product experiences.

Key Responsibilities

• Lead UX research and design activities from discovery through delivery, including problem framing, research planning, synthesis, concept development, prototyping, validation, and post-release learning.
• Plan and conduct qualitative and quantitative research to understand user needs, behaviors, workflows, pain points, and decision-making contexts.
• Translate research insights into clear recommendations, design direction, and product requirements that support business, technical, and user outcomes.
• Design and evaluate experiences for AI-enabled products, including Large Language Model-based tools, agentic systems, automation workflows, and human-in-the-loop decision support.
• Create UX artifacts such as journey maps, workflow models, personas, service blueprints, wireframes, prototypes, usability findings, and design specifications.
• Partner closely with team leads and cross-functional stakeholders to align priorities, clarify tradeoffs, and guide teams toward practical, user-centered solutions.
• Operate collaboratively and effectively within small, fast-moving Tiny Teams using the IQVIA Agentic Operating Model, contributing to rapid cycles of experimentation, delivery, measurement, and iteration.
• Provide UX leadership by creating structure in ambiguous situations, facilitating decision-making, and influencing product direction through evidence and clear communication.
• Mentor UX colleagues and cross-functional partners by modeling strong research, design, validation, and collaboration practices.

Required Qualifications

• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Design, Cognitive Science, Human Factors, or a related field.
• 10+ years of experience in UX research, product design, usability evaluation, and user-centered product development for complex digital products.
• Demonstrated ability to independently own end-to-end UX work across discovery, design, validation, delivery support, and iteration.
• Strong proficiency in qualitative and quantitative research methods, including interviews, contextual inquiry, surveys, usability testing, workflow analysis, and synthesis.
• Strong interaction design, information architecture, prototyping, and visual communication skills.
• Experience working with multidisciplinary teams across product management, engineering, data science, clinical, operations, and business functions.
• Excellent communication, facilitation, stakeholder management, and storytelling skills, with the ability to influence through evidence-based recommendations.
• Proficiency with UX research, design, prototyping, and AI-enabled productivity tools such as Figma and companion tools, Copilot, Cursor, AI synthesis tools, and related platforms.

Preferred Qualifications

• Experience designing or evaluating AI-enabled products, LLM-powered workflows, agentic systems, intelligent automation, decision-support tools, or emerging technology solutions.
• Experience in healthcare, life sciences, clinical research, or other regulated, data-intensive domains.
• Familiarity with agentic operating models, rapid experimentation, systems thinking, and AI-assisted product development practices.
• Experience designing enterprise applications, analytics workflows, data visualization experiences, or complex operational tools.
• Experience mentoring UX practitioners or helping cross-functional teams strengthen research, design, and validation practices.
• Certification or advanced training in UX research, product design, human factors, AI product development, or a related discipline.
• Experience working in fast-paced small teams a plus.

Key Competencies

• End-to-end UX ownership
• Independent leadership and sound judgment
• Strategic problem framing and ambiguity management
• Evidence-based decision-making
• AI fluency and responsible technology mindset
• Cross-functional influence and collaboration
• Clear communication and executive-ready storytelling
• Outcome orientation and continuous learning
• Leadership

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.