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Job Description

About Belong

Belong's purpose is to help more Aussies participate in the digital world.

Our lives are pretty online these days, and most people just want a simple, affordable way to get connected. So, we put the good stuff first (hello, unlimited home internet and mobile data banking). We don’t tie you down (seeya later, lock-in contracts). And we’re only a call, chat or email away if you need us.

Backed by Telstra

You might not have heard of Belong, but you probably know our mum and dad. Telstra started Belong in 2013. The plan was to start a company that could offer the usual telco things at a lower price. That meant no stores or new phone deals, but the same great security and coverage – using parts of the Telstra mobile network.

A taste of what the role entails

As a Senior Product Designer, you’ll lead design initiatives within your product area and work across the full product lifecycle, from discovery and research through to delivery and continuous improvement.

We’re looking for a Senior Product Designer to shape connected digital experiences that deliver meaningful outcomes for our customers and our business. You’ll work with cross-functional teams to understand customer needs, uncover opportunities, influence product priorities, and bring intuitive, accessible solutions to life.

At Belong, we're committed to delivering inspired, effortless human connection. You'll join the Digital Experience Chapter, working alongside other Product Designers across multiple product teams to create better outcomes for customers and the business.

This is a 12-month fixed-term opportunity.

Your key responsibilities include: 

• Partner with cross-functional product teams to solve complex customer problems.

• Plan and conduct customer research, synthesise insights, and use behavioural data, feedback, and experimentation to guide decisions.

• Translate insights into intuitive, accessible, and effective digital experiences.

• Apply systems thinking across end-to-end customer journeys, interconnected experiences, and the broader product ecosystem.

• Influence product direction, roadmap discussions, and prioritisation through evidence-based recommendations.

• Facilitate workshops, design critiques, and stakeholder alignment sessions.

• Contribute to and evolve design systems to create consistent, scalable, and accessible experiences.

• Measure the effectiveness of design solutions using customer, behavioural, and business metrics.

• Navigate ambiguity and trade-offs while balancing customer needs, business goals, and technical constraints.

• Support the growth of the design practice through knowledge sharing, informal mentoring, and advocacy for customer-centred design.

About you

You’re an experienced Product Designer who enjoys making sense of complex problems and creating clarity in ambiguous situations. You combine strong design craft with systems thinking and use evidence, curiosity, and collaboration to drive better outcomes.

You’re motivated by creating meaningful customer impact and contributing to a collaborative design culture where people share ideas, challenge thinking, and learn from one another.

To succeed in this role, you must have the following qualifications:

Systems and Tools:

Essential:

• Demonstrated experience designing digital products and experiences from discovery through to delivery.

• Experience designing across end-to-end customer journeys rather than focusing only on individual screens or features.

• Experience facilitating workshops, design critiques, and stakeholder alignment activities.

• The ability to influence product direction and prioritisation through customer insights and evidence-based recommendations.

• The ability to articulate measurable customer and business outcomes.

• Experience using customer research and testing tools to generate insights, validate concepts, and inform design decisions (e.g., usability testing, customer feedback platforms, analytics, and experimentation tools).

• Strong problem-solving skills and the ability to identify opportunities in ambiguous environments.

• Experience working with and contributing to design systems.

• Experience evaluating design effectiveness and using insights to support continuous improvement.

• Excellent communication and stakeholder management skills, with an ability to work in cross-functional agile product teams.  

Highly desirable 

• Experience designing native mobile products. 

• Experience using AI-enabled tools to support design, research, or delivery workflows. 

• Confidence using behavioural data, experimentation, and customer feedback to validate opportunities and solutions. 

• Informal mentoring or coaching experience, with a genuine interest in helping others grow. 

If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!  

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines) 

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.   

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.