Sobre este puesto de Senior Technical Writer en Dexcarehealth
Dexcarehealth · Híbrido · Bengaluru
Who is DexCare?
DexCare optimizes time in healthcare, streamlining patient access, reducing waits, and enhancing overall experiences. Guided by our mission – Nobody waits for care – DexCare addresses tech gaps by aligning supply and demand to modernize healthcare infrastructures for an inclusive ecosystem. We are equally committed to our DEIB mission: Creating an inclusive workplace where diversity drives innovation, equity ensures fairness, and belonging strengthens collaboration, enabling everyone to thrive.
What is DexCare?
DexCare, a digital care orchestration platform, streamlines care delivery logistics. It empowers healthcare systems to predict constraints and precisely schedule services, optimizecapacity, and cuts operational costs. Currently serving 57 million patients, including Kaiser Permanente and Providence, DexCare ushers in a new era of digital-care access, ensuring health systems can efficiently track and deliver every hour of capacity for consumer ease.
About Role
One multifunctional technical writer embedded with our platform engineering teams in the Bangalore GCC. The role is API-first — the primary reader is an engineer integrating with DexCare's APIs — but deliberately not API-only: the writer also owns end-user and admin documentation and pivots between the two streams as launches demand. The writer owns API reference documentation, developer integration guides, release notes, and product user/admin documentation across DexCare's product lines (Acquire, Search, Scheduling, PDM, Optimize, Virtual/ODV, Mila).
Why One Multifunctional Hire
We sized the two streams before writing this spec. The API/platform stream runs ~0.7–0.85 FTE sustained: four platform-spine APIs under active documentation through the re-platform program, PDM ingest and third-party syndication, the Optimize developer portal, Mila integration payloads, and release notes across all product lines. The user/admin stream runs ~0.25–0.35 FTE and is bursty — heavy at product launches, light in maintenance. Combined that is roughly one FTE before AI leverage, so we are hiring one writer who can carry both, not a specialist for each. Zinnov should screen for range accordingly.
What the Role Owns
- API reference documentation: Author and maintain OpenAPI (OAS 3.0) specifications and the reference documentation generated from them, keeping them accurate release over release.
- Developer guides: Integration guides, quickstarts, and authentication/tenancy walkthroughs for customer and partner engineers consuming our platform APIs.
- Release notes: Own the engineering and product release-notes pipeline on our release cadence, working from Jira and GitHub rather than waiting for inputs.
- Docs-as-code workflow: All documentation lives in Markdown on GitHub and moves through pull-request review. Drafting is AI-assisted (we use Claude heavily across R&D); the writer's judgment is the editorial layer on top, not a replacement for it.
- User & admin documentation: Second stream, picked up in launch bursts and maintenance: product user manuals, admin-app help content, and customer-facing launch collateral (for example, maintaining the PDM user manual as the product evolves).
- Partnership: Sits with Engineering and Product daily. Must be able to pull accuracy out of busy engineers — reading the code change, the spec, and the ticket — rather than needing content handed over finished.
Must-Have Qualifications
- Range across both documentation types: 4–7 years of technical writing with the majority on developer-facing content (API references, SDK docs, integration guides) plus real end-user or admin documentation experience (product manuals, help content). The role is API-first but multifunctional — a portfolio showing only one of the two falls short, and a UI-help-only portfolio does not qualify.
- OpenAPI / OAS 3.0 hands-on: Can read, edit, and maintain OAS 3.0 specs directly — not just render them in a portal.
- REST fluency: Comfortable with endpoints, request/response shapes, OAuth2/JWT auth, webhooks, and error semantics; can fire a test call in Postman or curl to verify what they are documenting.
- GitHub + Markdown: Branches, pull requests, reviews, merge discipline. Docs-as-code is the daily workflow, not an aspiration.
- Reads payloads and code: Can read JSON/YAML and follow sample code in at least one of Python, Java, or JavaScript well enough to catch documentation errors.
- Strong written English: A writing sample (API reference or developer guide they authored) is required with every submitted profile.
Strong Pluses
- Healthcare technical writing: Prior technical writing in healthcare or healthtech is a big plus — EMR/EHR integrations, HL7 or FHIR interfaces, provider or claims data, HIPAA-aware documentation. A writer who already speaks this language shortens ramp materially; weight this heavily when two profiles are otherwise equal.
- Documentation tooling: Redoc, Swagger UI, Stoplight, ReadMe, Docusaurus, or similar API documentation platforms.
- AI-assisted documentation: Demonstrated use of AI tools (Claude, Copilot, or similar) in a real documentation workflow — prompting, reviewing, and correcting output rather than pasting it.
DexCare is an Equal Opportunity Employer
DexCare is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, caste, religion, colour, sex, gender identity or expression, sexual orientation, marital status, pregnancy or maternity, age, disability, or any other status protected under applicable Indian law. DexCare provides reasonable accommodation to applicants with disabilities, in line with the Rights of Persons with Disabilities Act, 2016.
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