About The Role
The Senior Technical Specialist will be the technical subject matter expert for Sample Management technicians and technical specialists. The Senior Technical Specialist will also be the subject matter expert in process improvements for our Sample Management groups. This role requires constant collaboration with Sample Management Technicians, Scientists, and IT to ensure we are delivering the most efficient and streamline quality services. The Senior Technical Specialist, will be responsible for monitoring tasks conducted in the Sample Management groups and will be leading various projects collaborating with end users, vendors, and cross functional teams to provide high quality Sample Management services and assist the supervisor to identify and prioritize opportunities for process improvements and standardization resulting in cost and time savings. They will be able to identify, implement, support, and validate Sample Management applications.
Along with Identifying and implementing automated solutions for specific needs and provide instrument, software, and application support for Sample Management groups. They will also support and troubleshoot day-to-day issues and perform investigation for Sample Management groups.

What You’ll Do Here

• Responsible to find solutions and support day-to-day issues for Sample Management.

• Ensures that assigned tasks to Sample Management Technicians are completed within timelines as defined by the supervisor, or that tasks are re-assigned when needed.

• Ensures freezers storage space is well organized and optimized.

• Conducts in-life verifications and provides results/follow-ups/suggestions for improvements following observations.

• Provides training/coaching/mentoring of employees.

• Involved in operational Sample Management efficiency projects and process improvements by identifying gaps and proposing solutions.

• Collaborates with key stakeholders to organize meetings and gather user requirements.

• Acts as a Watson specialist for bug investigation and enhancements.

• Identifies requirements and elaborates recommendations for new equipment or applications for proposed solutions.

• Acts as a liaison between departments, IT and external vendors to deploy different applications and software tools.

• Works with IT department to adapt and optimize IT tools.

• Executes user acceptance tests. Writes SOPs and training guides to ensure proper implementation.

• Trains laboratory employees on Watson LIMS and other software.

• Establishes project timelines and ensures timely delivery.

• Conducts work tasks in compliance with applicable SOPs, GLPs and all applicable regulations.

• Presents to other departments, sharing updates or new initiatives.

• Organizes team meetings. Organizes employees work schedules.

• Provides technical support for new technologies in Sample Management.

• Diagnoses hardware/software issues & devise solutions in close collaboration with Sample Management team and vendors.

What You’ll Need to Succeed

• Education : DEC or DEP in sciences.

• At least 5 years of relevant CRO or Pharmaceutical experience.

• Knowledge and experience working in a GLP/GCP environment.

• Knowledge in IT will be an asset.

• Experience with Change Management approaches.

• Excellent presentation, verbal, and written communication skills both in French & English.

• Excellent analytical and problem-solving skills.

• Software: MS-Office (Excel, Outlook, Power Point, Word, SharePoint, Access).

• Knowledge of Watson LIMS will be considered an asset.

• Programming skills will be considered an asset (Ex. Java script, VB, SQL, HTML, etc…).

Altasciences’ Benefits Package Includes

• Health/Dental/Vision Insurance Plans

• 401(k)/RRSP with Employer Match

• Paid Vacation and Holidays

• Paid Sick and Bereavement Leave

• Employee Assistance & Telehealth Programs

• Telework when applicable

Altasciences’ Incentive Programs Include:

• Training & Development Programs

• Employee Referral Bonus Program

• Annual Performance Review

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