Important Application Submission Information

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Job Summary

The Infrastructure (public) Engagement team consists of communications professionals with a deep understanding of how to advance key infrastructure projects through proactive community outreach and public engagement. This position creates and implements project-specific engagement plans to ensure proactive external engagement and communications throughout a project’s lifecycle.

The Sr. Public Engagement Manager requires in-depth knowledge and experience in external engagement, demonstrated ability to build strong internal relationships across a highly matrixed organization, proven skill to develop and execute complex communications internally and externally, and who can document and report on progress. A successful candidate must be able to work independently with minimal oversight and direction.

Responsibilities

• Create and implement custom project-specific external engagement plans that align to business unit milestones. Primary business units include distribution, transmission, regulated renewables, energy storage, and new electric generation.
• Coordinate and implement strategic proactive outreach efforts for projects and other activities impacting customers and the public.
• Conduct outreach activities including preparing and coordinating external written communications, response, dispatch, and tracking of external project inquiries, and monitoring and tracking project information.
• Align (matrixed) to project management and respective business units to ensure close coordination and understanding of key project milestones.
• Maintain strong and collaborative working relationship with Duke Energy’s Government and Community Relations managers to understand the local communities and jointly develops strategies to engage in local communities.
• Approve letters, collateral, and presentations, as needed, in coordination with corporate communications. Help coordinate the printing/mailing and emailing of external communications.
• Initiate, follow up, and conduct phone calls and personal visits directly with customers as appropriate based on the issue. 
• Monitor property owner inquiries on assigned projects and manage response and documentation. Maintaining a master site list and other project documentation and reporting.
• Lead the preparation and implementation of public information meetings and participate in public hearings as required.

Basic/Required Qualifications

• Bachelor's degree
• In addition to bachelor's degree, three (3) years minimum of related work experience
• In lieu of bachelor's degree AND three (3) years minimum of related work experience listed above, high school diploma/GED AND seven (7) years minimum of related work experience

Specific Requirements

• Valid driver's license

Desired Qualifications

• Excellent presentation and facilitation skills at all levels, both internal and external
• Experience serving as a strategic advisor to project teams and leaders, providing recommendations that inform decision-making and improve project outcomes.
• Demonstrated ability to maintain composure and clarity of thought and purpose when confronted with highly stressful or escalated situations.

• Demonstrated ability to serve as a trusted advocate for customers and stakeholders, influencing decisions across functions, navigating competing priorities, and driving execution of stakeholder-focused solutions.

• Comfortable working in highly matrixed environment.
• Demonstrated experience in project and initiative management.
• Exceptional skills in working with teams, including cross-functional teams, change management skills, and a customer-service mindset.
• Proven ability to identify trends, capture lessons learned, and implement process improvements that enhance organizational effectiveness and consistency.
• Three years or more of demonstrated management and /or experience in a lead/leadership role.

Working Conditions

• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way. Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek.
• Attendance at early morning, night and weekend community meetings and activities as needed
• Some travel throughout the assigned territory and occasionally the state
• Requires availability 24/7 for storm response or other issues/emergencies.

Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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