Experience Range: With at least 2 to 4 years of experience in Salesforce DevOps, including hands-on expertise in Sales Cloud, Service Cloud, and Agentforce development Key Responsibilities:
Design and build reusable Agentforce agents, including topics, actions, and prompt templates, to address common industry use cases and integrate within Sales and Service Cloud workflowsDevelop Orchestrator agents for multi-agent coordination and complex workflow handoffs across domains such as retail, BFSI, healthcare, and manufacturingCreate headless agents for API and channel-agnostic invocation to enable integration beyond standard Salesforce UI environmentsImplement Agent-to-Agent protocol integrations to facilitate inter-agent communication across systems and vendorsConfigure Model Context Protocol (MCP) clients and servers to extend agent capabilities with external tools and data sourcesDevelop Retrieval-Augmented Generation (RAG) pipelines using Salesforce Data Cloud, including Data Graphs, DLOs/DMOs, and vector search, to ensure accurate agent responsesPackage agents as reusable, configurable accelerators that are templated, parameterized, and easily adapted for diverse client demonstrationsBuild custom Apex actions, Flows, and Invocable Actions to extend agent capabilitiesCollaborate with architects and practice leads to translate industry-specific use cases into demo-ready agent solutionsMaintain documentation, demo scripts, and setup guides to support accelerator reusabilityRequired Skills:
Salesforce Sales Cloud (lead and opportunity management, forecasting, sales process automation)Salesforce Service Cloud (case management, Omni-Channel, Service Console, Knowledge)Agentforce development (building agents, Subagents, Actions, Prompt Builder, Agent Builder)Apex (triggers, asynchronous processing, component design, integrations)Lightning Web Components (LWC) (wire adapters, custom component development)Git version controlVS Code for Salesforce developmentData Loader for data migration and manipulationSalesforce DevOps tools (Copado, Flossum, Gearset, Autorabit)Salesforce CLI (Sfdx) for development and deploymentPreferred Skills:
Agentforce metadata (GenAiPlannerBundle, GenAiPlugin, GenAiFunction)Multi-agent orchestration patternsAgentic frameworks (LangGraph, Google ADK, or similar)A2A protocol and MCP client/server rolesSalesforce Administration (security model, flows, data model design)Salesforce Data Cloud features (DLOs, DMOs, Identity Resolution, Calculated Insights)Prompt engineering and LLM behavior tuningDesired Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related fieldSalesforce Certified Platform Developer I or IISalesforce Certified DevOps EngineerAdditional Information: FRF for Salesforce Developer candidate.
