Senior Scheduling Coordinator – Residential Aged Care

• Permanent full-time
• Hybrid working
• Based in Riverview, Brisbane

This is scheduling at scale

Nineteen residential aged-care services. Seven states and territories. Approximately 2,200 permanent and casual employees. Multiple awards and at least four enterprise agreements.

Our scheduling team coordinates the workforce that keeps these services operating around the clock, including Registered Nurses, Enrolled Nurses, Care Service Employees and Lifestyle staff. The team also manages agency and temporary workforce requirements, while catering and housekeeping services are outsourced.

Behind those numbers are residents who depend on having the right people, with the right skills, in the right place—every shift, every day.

We are looking for an experienced Senior Scheduling Coordinator who can step into this environment, take ownership and make an immediate contribution.

The team you’ll join

You will work alongside six Scheduling Coordinators, most of whom are based together at Riverview, with one team member working remotely. As such we are open to candidates based in Brisbane only.

You will report to an experienced Scheduling Manager who knows the function, the team and the operational environment. This role has no formal direct reports, but it carries genuine operational leadership responsibility.

You will be expected to provide guidance and mentorship, coordinate priorities and support the team when challenges arise. You will also help set expectations, follow up agreed actions and ensure people remain accountable for delivering accurate, timely and compliant scheduling outcomes.

The role we need you to play

We are not looking for someone who needs to learn scheduling from the beginning. We need an experienced operator who can understand an established function quickly, work confidently within complex workforce arrangements and become a trusted point of escalation for the team.

What success will look like

You will earn the confidence of the scheduling team without taking over their work. You will provide support when it is needed, ask the right questions and follow through when expectations are not being met.

You will be comfortable making decisions, escalating risk and constructively challenging stakeholders. You will understand that a roster is not simply a schedule—it affects resident care, employee wellbeing, regulatory compliance, payroll accuracy and workforce cost.

What you’ll bring

• Strong recent experience in a complex, high-volume scheduling or rostering environment.
• Experience within residential aged care, healthcare or another 24/7 regulated service.
• A practical understanding of Care Minutes and mandatory 24/7 Registered Nurse coverage.
• Experience working across multiple awards, enterprise agreements and employee types.
• Strong knowledge of UKG, Kronos or another sophisticated workforce management platform.
• Experience with Workday and Emprevo would be advantageous.
• The ability to analyse workforce information and identify roster, compliance and cost risks.
• Confidence coaching colleagues, coordinating work and addressing gaps in performance.
• Strong stakeholder skills and the judgement to know when to resolve, challenge or escalate an issue.
• Intermediate to advanced Excel and workforce reporting capability.
• A Diploma-level qualification in business, commerce, administration or a related discipline.

What we offer

• A senior role with genuine influence across a national scheduling function.
• An experienced manager and established team to work alongside.
• The opportunity to contribute your knowledge and introduce better ways of working.
• Hybrid and flexible working arrangements.
• Salary packaging of up to $15,900 each year, plus up to $2,650 for meals and entertainment.
• Up to 12 weeks’ paid parental leave.
• Novated vehicle leasing.
• Access to a comprehensive Employee Assistance Program.

If you are an experienced scheduling professional who can bring sound judgement, ownership and calm leadership to a complex national workforce, we would like to hear from you.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration