Sobre este puesto de Senior Billing & Sales Administrator (ADV) en Brevo
Brevo · Híbrido · Paris, France
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
Within Brevo, the Finance Department ensures that the company has, at all times, the financial resources required for its development. It guarantees that the company growth remains sustainable and profitable.
The Sales Administration plays a key role in addressing three major challenges for their assigned customer portfolio:
- Build and maintain trust-based relationships with clients regarding all billing matters.
- Ensure that billing processes are aligned with accounting rules and contribute to their continuous improvement & ensure the Cash collection
- Support the sales team throughout the customer relationship lifecycle.
Your impact at Brevo :
1. Client Relationship Management (Billing Focus)
- Give clients clarity on Brevo's billing model and respond to inquiries on contractual terms, pricing, and invoices.
- Support sales in resolving billing disputes; proactively flag billing errors, unpaid invoices, or budget overruns to clients and sales teams.
- Manage administrative follow-up of Order Forms, contracts, and POs.
- Register and manage Enterprise subscriptions; issue manual invoices per contract terms, delivered services, and pricing grids.
- Support monthly closing by preparing the list of invoices/credit notes to issue (1st of each month), ensuring recognized revenue matches delivered services.
- Monitor outstanding payments using accounting team data.
- Execute cash collection: monitor, prioritize, and follow up on overdue accounts via email, phone, and other channels (including AI-generated alerts) to reduce overdue receivables and improve cash flow.
- Resolve and mitigate risk: resolve payment disputes and negotiate payment plans with Sales, CS, Finance, and Operations; anticipate risks and address root causes of delays; manage insolvency proceedings and submit claims when required.
- Continuously improve billing and collection processes and tools, proposing enhancements, staying current on best-in-class solutions, joining efficiency working groups, and building AI agents and KPI dashboards to automate work and track performance.
- Onboard new clients on the billing process; assist with PO entry, collection, and budget tracking.
2. Billing Process Management
3. Cash Collection
4. Continuous Process Improvement
5. Sales Support
This list of tasks is not exhaustive and may evolve based on business needs.
Who you are :
What we offer:
Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.
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