About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About this role

Established Quality Engineering professional. Works as an individual contributor to set and achieve objectives for own area of responsibility associated with Charlotte Air Cooled Product lines. Influences process and planning decisions with knowledge and explanations of Quality Engineering policies, practices, and procedures.

Key Responsibilities

·         Responsible for protecting and driving external performance key quality metrics such as Claim Count, Standard Warranty and Customer Escapes PPM.

·         This role will be a key interface between the service, sales/ marketing & manufacturing functions

·         Responsible for supporting the analyzes of plant customer claims and triaging internal and external corrective action based on cost, occurrence, or high-profile escapes.

·         Establish a customer bi-lateral continuous improvement culture and prompt communication with Carrier Commercial Services and Technical Service Managers for field operation opportunities.

·         Support Schedule Q process for projects oriented to improve customer satisfaction.

·         Responsible for supporting the documentation and implementation of containment and corrective actions

·         Responsible for summarizing, quantifying, and reporting on a regular basis progress on external quality metrics.

·         Coordinate field part returns effectively to trigger deep analysis and relentless root cause analysis and corrective actions.

Required Qualifications

·         Bachelor's Degree in Mechanical, Manufacturing or Materials Engineering

·         4+ years of experience in Quality Management, Continuous Improvement, Operational Excellence or Operations within a manufacturing facility. 

Preferred Qualifications

·         Master’s degree in Engineering or MBA is a plus.

·         2+ Years of working with production line assembly processes

·         Experience working through ISO9001 certification and internal auditing

·         Robust skills of data manipulation, interpretation and analysis.

·         Strong computer skills including Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Project, Access).

·         Familiar with GD&T methodology

·         Strong corrective action skills, ability to lead a cross-functional team and follow the issue to closure using 8D problem-solving tools such as; 5Y, fishbone, Fault tree analysis, etc

·         Experience with AIAG quality core tools such as, MSA, SPC, FMEA & Control plans

·         Knowledge of all the Quality tools (DOE, SPC, Pareto Charts, Cause & Effect Analysis, Minitab, etc.) and the deployment of these tools in continuous improvement initiatives.

·         Ability to earn trust, maintain positive and professional relationships, and contribute to a culture diversity, equity and inclusion

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Job Applicant's Privacy Notice

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.