•     Prepare and maintain the Mobilisation , transition and service management plan, including dependencies, risks, milestones and readiness criteria.

•     Lead Blackstone's multidisciplinary onsite and offshore team and coordinate priorities with BlackstoneEIT Project Manager and designated stakeholders.

•     Manage service reviews, SLA/KPI reporting, risks, issues, escalations, action tracking and continuous service improvement.

•     Ensure incidents, problems, changes and service requests are governed through the agreed ITSM processes and escalation paths.

•     Coordinate candidate onboarding, knowledge transfer, access readiness, documentation and operational handover activities.

•     Maintain accurate monthly service reporting, decision logs, dependency tracking and executive-level updates.

•     Control scope and ensure that additional requirements, material changes or commercial impacts are assessed and confirmed through the agreed governance process.

•     Coordinate with Blackstone technical practices and third parties where specialist support is required.

Requirements

Minimum Experience and Qualifications

•     Minimum 8 years of relevant IT delivery experience, including at least 3 years leading managed services, service transition or multi-domain support teams.

•     Demonstrable experience managing SLA-based services, customer governance, escalations and operational reporting.

•     ITIL 4 Managing Professional or equivalent service management certification preferred.

•     PMP or PRINCE2 Practitioner preferred.

•     Strong written and verbal English; Arabic is strongly preferred for this client-facing role.

Preferred Profile

•     Previous experience delivering services to UAE government entities.

•     Working knowledge of TDRA and related federal hosting, connectivity and approval processes.

•     Experience coordinating hybrid teams across infrastructure, applications, cybersecurity, data and end-user support.

Expected Contribution

•     Mobilisation milestones and dependencies are managed transparently and escalated early.

•     Service reporting is accurate, timely and aligned with the mutually confirmed SLA/KPI schedule.

•     Client decisions, risks, actions and scope changes are documented and governed.

•     Blackstone teams operate as one coordinated delivery unit.