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Job Title

About your role:

Reporting to the Program Director, the role of Senior Project Manager is to scope, plan and deliver projects and initiatives to meet specified business needs, controlling resources from several areas (and potentially third parties) to achieve agreed cost, time and quality objectives.

The Senior Project Manager has the overall accountability and responsibility for the progress and successful delivery of the project effort.

What you’ll do:

• Defining the project brief
• Setting client expectations in respect of deliverables, plans and management of the project
• Establishing an appropriate project governance structure, in line with the Fiserv programme/project methodology /governance
• Assisting the Client and Sponsor to obtain authorisations and signoffs on the Business Case
• Documenting the overall project approach, including the phasing strategy
• Developing estimates of resources, costs and durations and based on these, creating a high-level project schedule and requesting appropriate resources
• Facilitating the development of all elements of the project plans and schedule according to the project brief, i.e. plans for scope, schedule, budget, change management, issues, risk, procurement, testing, training, communication and transition to BAU. Agree plans with all relevant stakeholders
• Ensuring that any impacts of the project on business processes and business continuity are assessed and continually monitored as the project develops

Execution & Controls

• Managing, maintaining and tracking the overall project plan, controls, budget and work assignments according to established Fiserv governance
• Reporting project status (schedule, cost, benefit, risk, issues and scope) to all stakeholders on a regular basis
• Organising and facilitating appropriate level of governance meetings, to discuss status reports, provide structured escalation path and determine corrective or preventive actions
• Managing project risks and issues, ensuring that project team members are actively involved in the identification and where appropriate the ownership of risks, initiating corrective action where necessary
• Ensuring that project team members are accurately recording their time spent on project tasks and thus tracking budget accurately
• Building and maintaining a cohesive cross organisation/company project team ethos and fostering productive working relationships, optimally assigning tasks to team members
• Ensuring the development and approval of all deliverables
• Refining resource, cost and duration estimate as the project progresses, ensuring that requests for resources for each phase are supplied sufficiently early to enable them to be secured when needed
• Managing proposed changes in scope, schedule or budget with key stakeholders relaying any impact to cost, schedule or scope and providing a recommended course of action.
• Scheduling, managing and participating in key quality reviews and developing action plans to resolve issues arising
• Organising, leading, and motivating a matrix team of Fiserv SME’s and potentially 3rd party resources
• Maintaining a dialogue with PMO to ensure that defined project processes are followed and that any issues are resolved in a timely manner
• Ensuring a clean, structured and fully supported transition to BAU
• Providing out of hours cover over implementation weekends when Project goes live
• Project administration

Closeout & Transition

• Obtaining approval from the sponsor that the acceptance criteria have been met
• Confirming that the project’s objectives have been achieved
• Confirming that all outstanding risks and issues have been accepted by the sponsor
• Performing comparisons of estimated and actual costs and completing financial closeout
• Facilitating the project evaluation and obtaining approval to close out the project, documented within end project report
• Performing contract and project closeout activities, and archiving project information. Where applicable conducting a formal Lessons Learned session and publishing results to all stakeholders

Experience you’ll need to have:

• Expert in MSOffice Products especially WORD, EXCEL, PowerPoint and MS-Project
• In-depth understanding of business processes within Client portfolio
• Ability to plan and monitor an entire programme consisting of multiple endpoints
• Educated to degree-level in Computer Science, Business, Accounting, Marketing or equivalent work experience
• Excellent verbal and written communications skills in Italian/English proficiency
• History of matrix-managing others for the successful completion of a medium to large projects. Having managed full lifecycle projects with inter-dependent or direct resources

Experience that would be great to have:

• Significant proven Project Management experience preferably gained within the Finance industry

Salary starting at €67,500 - negotiable depending on experience

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.