About this role:

Wells Fargo is seeking a Senior Operations Processor within Commercial Banking Operations group as part of Wholesale Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Complete moderately complex to complex operational and customer support initiatives from intake through resolution and closure
• Research and resolve escalated processing, transaction, data, or service issues by evaluating information and applying established procedures
• Use operational data and quality results to identify trends, root causes, and opportunities to improve process performance
• Provide subject matter guidance and interpretation of procedures to less experienced staff
• Contribute to implementation of new or revised processes, controls, and workflow practices within the functional area
• Apply independent judgment under limited supervision to medium-risk work and longer-term deliverables
• Collaborate with peers, colleagues, managers, and internal customers to resolve issues and achieve service objectives
• Escalate material risks, control gaps, and exceptions in accordance with established requirements

Required Qualifications:

• 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of accounting experience, accounts receivable or accounts payable
• Customer service experience preferred
• Experience in a financial operations environment
• Basic Microsoft Office skills (advance) excel pivot tables
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Strong analytical skills with high attention to detail and accuracy 
• Excellent verbal, written, and interpersonal communication skills 
• Ability to independently provide summary and recommendations on operational data 

Job Expectations:

• This position is not eligible for Visa sponsorship
• Candidate must be based out of posted location
• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• Ability to work additional hours as needed

Posting Location:

• 1525 W W T Harris Blvd
  CHARLOTTE, NC 28262

Pay Range
 

Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.