About the Role

The Senior Operations Manager helps ensure the account operates efficiently and has the processes, information, and coordination needed to support successful delivery. Reporting to the Director of Operations and Project Management, this role supports a broad range of operational needs, including systems and processes, resourcing, workflows, access management, partner coordination, and other activities that support the account’s day-to-day operations. The Operations Manager works across internal teams and external partners to keep information accurate, drive timely follow-through, and identify and escalate operational risks.

Responsibilities:

Operational systems and process management

• Day-to-day administration of the systems, tools, trackers, and documentation used to operate the account.
• Implementation and maintenance of operational processes, SOPs, R&Rs, intake processes, escalation paths, and ways-of-working documentation.
• Monitoring adoption and identifying recurring workflow issues, inefficiencies, or gaps for escalation to the Director of Operations and Project Management.
• Coordination of operational readiness for new systems, tools, and process rollouts.

Resourcing and capacity management

• Maintenance of allocation, availability, open-role, freelance, transition, leave, and capacity tracking across the business.
• Coordination with Account, Project Management, Casting, and department leads to keep resourcing information current.
• Preparation of recurring capacity and resourcing reporting for Operations and account leadership.
• Identification and escalation of allocation issues, coverage gaps, and staff-plan discrepancies.
• Administrative coordination of approved staffing changes, while Project Management retains ownership of project-level assignments and delivery needs.

Finance and procurement operations

• Maintenance of operational inputs and audit trails for scope, budget, burn, reconciliation, invoices, purchase orders, vendors, and payments.
• Coordination with Finance, Account, Project Management, and Production to ensure financial information is accurate and submitted on time.
• Monitoring and follow-up on invoices, job numbers, purchase orders, time entry, vendor setup, payments, and other outstanding actions.
• Preparation of recurring financial and operational reporting inputs for leadership and client reporting.
• Escalation of financial and procurement risks to the Director of Operations and Project Management.

Onboarding, access, and business continuity

• Coordination of onboarding and offboarding requirements for internal and external team members.
• Management of access requests, distribution lists, org-level Slack channels, shared drives, YubiKeys, team rosters, and related documentation.
• Identification and escalation of access, coverage, and continuity risks before they affect delivery.

Publishing and external-partner operations

• Day-to-day operational coordination with Little Dot Studios and other operational partners.
• Maintenance of partner access, documentation, escalation paths, actions, and outstanding dependencies.
• Coordination with Account and Project Management to align publishing operations with client priorities and delivery plans.
• Escalation of partner workflow and business-continuity concerns to the Director of Operations and Project Management.

Reporting and operational governance

• Preparation of recurring operational reporting and tracking of monthly deliverables.
• Monitoring of operational deadlines, required inputs, owners, and cross-functional follow-ups.
• Documentation of decisions, owners, and next steps from key operational and financial forums.
• Quality control of operational data and reporting before leadership or client distribution.

About You

The essentials:

• 5+ years of progressive operational leadership in a creative agency setting.
• Experience in leading projects involving AI technology and data analytics.
• Strong analytical and problem-solving skills, with demonstrated expertise in conducting comprehensive assessments and providing actionable recommendations.
• Ability to work effectively with cross-functional teams and collaborate with diverse stakeholders.
• Excellent leadership and communication skills, with the ability to inspire and guide teams toward achieving strategic goals.

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At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week. The specific details, including the number of required office days, will be in accordance with the company’s then-current RTO policy, which is subject to change from time to time.