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Job Summary

The Senior Monitoring & Observability Engineer role requires deep specialist expertise in LogicMonitor and observability, senior technical leadership, customer-facing consulting capability, and direct accountability for strategic client outcomes and renewal commitments. The scope, complexity, and business impact of the role align more closely with a Grade 6 senior engineering position than a standard infrastructure engineering role.

Role Purpose

This role is essential to:
•  Protect confirmed and pending renewal revenue
•  Deliver against contractual and conditional renewal commitments
•  Maintain onshore service capability requirements
•  Ensure service continuity for strategic clients
•  Reduce operational, delivery, and reputational risk

Key Responsibilities:
•  Lead monitoring platform uplift and remediation initiatives for LogicMonitor environments
•  Deliver contractual monitoring and observability outcomes tied to renewals
•  Act as a senior escalation point and technical authority
•  Drive platform maturity, automation, and standardisation
•  Collaborate with stakeholders to ensure client-specific requirements are met
•  Provide mentorship and technical leadership across the engineering team
•  Ensure consistency with onshore capability commitments

Required Skills & Experience:
•  Advanced expertise in LogicMonitor
•  Strong scripting capability in PowerShell
•  Experience with Azure Cloud environments
•  Version control experience (e.g., Git)
•  Infrastructure knowledge across: 

o Windows
o VMWare
o Cisco networking
o Linux systems

•  Proven experience delivering in complex enterprise customer environments
•  Strong stakeholder engagement and client-facing experience

Rationale:
•  Requires senior-level technical expertise in LogicMonitor and observability platforms
•  Involves direct accountability for high-risk deliverables and renewal outcomes
•  Includes leadership responsibilities across technical delivery and team capability uplift
•  Plays a critical role in revenue protection and client retention

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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