Senior Meeting & Event Manager

ABOUT EXPERIENCE BY INDUSTRIOUS

Experience by Industrious is a workplace hospitality brand launched by CBRE — built on the idea that where you work should actually feel like somewhere worth showing up to. We combine CBRE's real estate scale with Industrious' operating model to run dedicated experience teams across office assets, enterprise headquarters, healthcare facilities, and logistics centers worldwide.

ABOUT THE ROLE

Meeting and event space is either a real revenue driver or an underused amenity. You're the reason it becomes the former.

As a Senior Meeting & Event Manager, you own the commercial performance of a building's bookable spaces — from initial inquiry through post-event follow-up. You manage inbound bookings, build outbound sales strategy, develop the local marketing approach, and set the service standards that make clients want to come back.

This is a sales role with a hospitality soul. You're not just coordinating logistics — you're actively growing a business within a building. That means tracking pipeline, converting leads, building relationships with recurring clients, and finding new ones.

The best people in this role understand that every event is a chance to demonstrate what this building is capable of — and they take that personally.

WINNING IN THIS ROLE MEANS

• Meeting and event revenue meets or exceeds quarterly targets, and you have a clear pipeline story for why.

• Clients rebook. They refer others. They tell their colleagues this is the space to use in this market.

• Every booking runs smoothly from first contact to final invoice — and the client notices.

• The building's meeting and event reputation is strong enough that inbound inquiries are growing.

• Your Tripleseat data is clean, current, and actually tells a story about what's working.

YOU'LL LOVE THIS ROLE AND SUCCEED AT IT IF

• You're comfortable being both the salesperson and the operator. You close the booking and then make sure it runs well. Neither half feels like a distraction from the other.

• You enjoy the commercial side of hospitality. Conversion rates, average booking value, outbound strategy — these aren't just numbers to you. They're how you know whether you're doing your job well.

• You take follow-through seriously. A client emails at 8pm the night before their event. You respond. Not because you have to, but because you understand what's at stake for them.

• You build relationships, not just transactions. You remember what a client needed last time. You reach out when a new space opens up. You think about their business, not just their booking.

• You're organized under pressure. Three events on the same day, a vendor running late, and a new inquiry in your inbox. You handle all of it without anything slipping.

• You have a feel for what makes a great event space. Room setup, lighting, catering presentation, AV — you notice when something's slightly off, and you fix it before the client does.

NOT THE RIGHT FIT IF

• You prefer to focus on operations and leave the sales side to someone else. Here, both are your job.

• You find outbound sales activity (prospecting, follow-up, pipeline management) draining rather than energizing.

• You're not comfortable managing multiple events simultaneously across a shared calendar.

• You'd rather hand off a client once the booking is confirmed. Here, you stay with them through the event itself.

• You see the event space as just another amenity. Here, it's a revenue line you're accountable for.

WHAT YOU OWN

General management:

• Submit financial and engagement reporting on time and to standard, including the annual business plan and quarterly asset management recaps.

• Monitor trends on a regular cadence so internal teams and asset managers can understand the business and adjust when needed.

• Manage amenity budgets.

• Build clear systems and procedures that set the team up for success when you're not there.

• Consistently find ways to improve processes and operations.

• Support marketing teams in keeping collateral and experiences on-brand.

• Support leasing teams in showcasing building amenities.

• Deploy customer sentiment surveys and create action plans for any detractors.

Amenity management:

• Oversee ordering, restocking, receiving, and inventory of amenity supplies.

• Keep all amenity spaces spotless at all times.

• Document and escalate maintenance and facilities issues through proper channels.

• Maintain clean, organized supply closets.

Meeting and events management:

• Meet or exceed quarterly sales goals for meeting and event spaces through inbound management and proactive outbound strategy.

• Refine and execute the local marketing plan and create local marketing collateral.

• Manage meeting and event leads and bookings end to end through Tripleseat.

• Conduct site tours, manage room flips, and check in bookings daily.

• Keep day-to-day operations of meeting rooms and bookable spaces running smoothly, including: upholding health and safety standards, establishing venue contracting documentation, responding to inquiries within established response times, conducting a standing building meeting.

• Maintain a database of recurring vendors for ancillary event needs.

• Ensure digital booking methods are up to date and functioning.

• Be present when bookable spaces are occupied, ensuring rooms are pre-set and food is delivered on time.

• Actively survey occupiers post-event and share feedback.

• Keep a detailed won/lost tracker and lead source log in Tripleseat.

• Learn AV troubleshooting and help clients connect to in-room systems seamlessly.

• Manage third-party AV vendors to ensure equipment is always operational.

Service culture:

• Champion Industrious service standards and hospitality principles.

• Model and deliver on any new hospitality standards.

• Communicate and resolve issues confidently, empathetically, and professionally with all building stakeholders.

WHAT YOU BRING TO THE TABLE

We hire for skills over pedigree, but the strongest candidates will have:

• Experience. 5+ years in event sales and operations.

• Event sales experience. You've managed a booking pipeline, worked against revenue targets, and understood the difference between a warm lead and a closed deal.

• Hospitality or venue operations background. You know what it takes to run a smooth event — from pre-event setup through post-event wrap — and you've done it under pressure.

• CRM fluency. Experience with Tripleseat or a comparable event management platform. You know how to keep a pipeline clean and use data to improve your approach.

• Strong client communication skills. You write and speak clearly, respond quickly, and manage client expectations with confidence and warmth.

• Stakeholder coordination. You've worked across catering teams, AV vendors, and building management to deliver events that feel seamless.

COMPENSATION

The base salary range for this role is $95,000 – $105,000, depending on experience.

You'll also be eligible for a 10% annual performance bonus.

Candidate Notice

Experience by Industrious is a CBRE business. These roles are employed by CBRE. We're posting here on the Industrious careers page to reach the right candidates, but your application will be reviewed by the Experience by Industrious hiring team at CBRE and any offer will come from CBRE.

By applying, you consent to your details being shared with CBRE for the purposes of this recruitment process should you be progressed beyond initial review.