Sobre este puesto de Senior Manager, Workplace AI Engagement and Adoption en Pfizer
WHY THIS ROLE MATTERS
Pfizer is rapidly scaling enterprise AI tools, including Claude, Gemini and Microsoft Copilot, and business demand is high. Awareness alone doesn’t change how people work. This role helps turn access into lasting, meaningful use, with learning at its heart: colleagues choosing the right tool, using it safely and building their skills. Just as important, it measures the impact, showing where AI is creating value and where the next opportunities lie. The role sits at the leading edge of Workplace AI, shaping how a global company adopts AI at scale and the value it brings to us.
WHAT YOU WILL ACHIEVE
The colleague in this role will drive Workplace AI engagement and adoption across tools and platforms, including Copilot, Claude and Gemini. They will own the engagement, intake and adoption model and plan, and set the baselines and targets that define success.
Central to the role is measuring impact. They will show where Workplace AI is creating value, prove it with clear evidence of how AI is changing the way Pfizer works, and identify new opportunities where AI could deliver greater impact and value.
Reporting to the lead for Workplace AI communications and engagement, they will make sure this work connects with communications. Working closely with the Manager, Workplace AI Communications, they will use adoption data to inform what the program says and does.
This is a Senior Manager role, with a view to transitioning to Director: shaping direction for engagement and adoption, advising senior stakeholders, recommending where adoption effort will have the greatest impact and building partnerships to deliver at enterprise scale. They should be a strategic, data-driven change leader who takes initiative and is keen to innovate.
Primary Stakeholders: Lead for Workplace AI communications and engagement; Manager, Workplace AI Communications and the communications team; Product Owners, platform and communications leads for each tool; AI Fluency and learning teams; AI Champions, communities and people managers; Digital, business, regional and HR leaders; analytics, governance, legal, compliance and privacy partners.
HOW YOU WILL ACHIEVE IT
- Leads engagement, intake, adoption and impact measurement within the Workplace AI program, in close partnership with communications.
- Develops and owns the engagement and adoption plan across all Workplace AI tools, and shapes its strategy as part of the overall communications and engagement program, including the engagement, intake and adoption model and a campaign arc that moves colleagues from awareness to trying to habit.
- Contributes to the Workplace AI Communications and Adoption Operating Model led by the lead for Workplace AI communications and engagement, shaping how engagement, intake, adoption and impact connect with communications, with clear roles and decision rights.
- Owns the intake model and single front door for AI platform requests, so requests are triaged and routed to the right owner, with Workplace AI Communications helping run it day to day and intake insight feeding adoption priorities.
- Sets adoption baselines and targets for each platform, covering measures such as active and repeat use, depth of use and colleague confidence.
- Develops and runs the Workplace AI impact framework, measuring how AI is changing the way colleagues work, with examples being time saved, changes to workflows and processes, quality and speed of outputs, and colleague sentiment. Tracks before-and-after evidence over time so impact is shown, not assumed, and identifies new impact and value opportunities, such as teams, workflows or use cases where AI could be scaled.
- Turns impact evidence into insight, using analytics such as Power BI and platform admin data to deliver a regular value view per platform to the lead for Workplace AI communications and engagement and wider leadership. Shows what is working, where to invest and where focus is needed, informing decisions on rollout, scale-up and priorities.
- Leads engagement programs by region, including roadshows, bootcamps, office hours, podcasts, the AI Champions network and communities, shaped by audience strategies for groups such as people managers, new users, power users and cautious colleagues.
- Partners with AI Fluency and learning teams to put learning at the heart of adoption, linking training and event data to usage to measure impact.
- Runs the listening model, using pulse surveys, usage data and event feedback to find where adoption is low and inform priorities and communications. Identifies strong use cases and high-usage teams for case studies.
- Advises senior leaders, alongside the lead for Workplace AI communications and engagement, on adoption progress, risks and priorities, and equips sponsors to lead visibly.
- Builds responsible AI, privacy and acceptable-use principles into every program, and addresses colleague concerns about AI with clarity and honesty.
WHAT SUCCESS LOOKS LIKE IN THE FIRST 6 MONTHS
- An engagement and adoption plan, with baselines and targets for each platform, is approved within 90 days.
- The Operating Model and intake model are agreed and working, with clear ownership.
- The lead for Workplace AI communications and engagement and wider leadership receive a regular value view for each platform, showing adoption progress, impact and next priorities.
- Engagement and adoption priorities are planned jointly with the Manager, Workplace AI Communications, so communications OKRs link directly to adoption targets.
- Early growth in active and repeat use is tracked against baseline, with the first case studies identified.
QUALIFICATIONS
Must-Have
- Bachelor’s degree with 7+ years of relevant experience; OR a master’s degree with 6+ years of relevant experience.
- Degree in Communications, Business, Organizational Psychology, HR or a related field.
- Hands-on experience planning and delivering AI or enterprise technology adoption programs at scale, including change management and behavior-change approaches.
- Experience measuring adoption and impact, including setting baselines and targets and turning data into clear insight and recommendations.
- Experience engaging diverse audiences across functions, regions, seniority and digital confidence, through programs such as events, training, champion networks or communities.
- Experience managing multiple workstreams and partners to deliver against agreed priorities and timelines.
- Ability to influence senior stakeholders and build partnerships across Digital, learning, HR and business teams.
- Experience with governance processes in a regulated or highly matrixed environment.
- A strategic, curious self-starter with the judgment to identify where adoption effort will have the greatest impact.
Nice-to-Have
- Hands-on use of Copilot, Claude and Gemini, and familiarity with responsible AI.
- Experience with learning programs, survey design, analytics tools (e.g., Power BI) or online communities (e.g., Viva Engage).
Candidate demonstrates leadership experience including shaping strategy, influencing senior stakeholders, coaching others, building partnerships, exercising independent judgment and translating adoption into measurable business impact.
OTHER JOB DETAILS
- Travel: Up to 20%
- Position is considered Flexible, and colleagues are expected to comply with Log In For Your Day (LIFYD) requirements at site location (e.g. about 2.5 days a week in office).
- Occasional work outside standard business hours may be required to support global Workplace AI activities or significant issues.
Please apply by sending your CV in English.
Work Location Assignment: Hybrid
The annual base salary for this position ranges from €41.250,00. This salary range applies to the location Greece-Thessaloniki Chortiatis. We also offer a range of benefits and programs to meet colleagues’ needs. Benefits vary by location and can include health care coverage, retirement savings plans, insurance benefits, an Employee Assistance Program, wellness benefits and more. Additional details about total compensation and benefits will be provided during the hiring process. Pfizer compensation structures and benefit packages are aligned based on the location of hire. Final compensation will be determined based on the successful candidate’s relevant skills, experience, and qualifications, in accordance with pay equity principles and applicable employment laws.Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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