As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

As a Senior Mainframe Production Support Analyst, you will support the daily execution of test cycles and migrations for four customers hosted in Little Rock, Arkansas.

You will work closely with three other Operations Analysts, sharing responsibilities across the four client environments. The role involves executing scheduled and on-demand test cycles, monitoring mainframe jobs, troubleshooting operational issues, and escalating incidents when required.

Test cycles are managed using ZEKET scheduling software, while migration activities typically involve updating ZEKET and SAR reporting software, running mainframe jobs, and verifying that jobs complete successfully.

This position requires availability to work according to the US Central Time Zone.

What you will be doing:

• Run and monitor mainframe test cycles, including cycles scheduled for specific days/times as well as on-demand requests.
• Submit JCL (Job Control Language) jobs to load and execute the appropriate test cycles.
• Monitor jobs and cycles for abends and other processing issues.
• Identify operational failures and escalate them to the appropriate on-call support contact according to the on-call schedule.
• Follow troubleshooting instructions provided by the support team and restart cycles or jobs when required.
• Support migration activities across the customer environments.
• Update the ZEKET scheduler as part of test-cycle and migration activities.
• Update and work with SAR reporting software.
• Run migration jobs and verify job completion codes to ensure successful processing.
• Collaborate with the other Operations Analysts to support responsibilities across four customer environments.
• Participate in knowledge sharing and training to ensure appropriate coverage of operational responsibilities.

What you will need:

• Hands-on experience navigating and working within a mainframe environment.
• Experience supporting mainframe batch processing, test cycles, or migrations.
• Familiarity with JCL and submitting/monitoring mainframe jobs.
• Ability to recognize and respond to job abends and processing failures.
• Experience with ZEKET is highly relevant for this position.
• Familiarity with SAR reporting software is beneficial.
• Ability to follow operational procedures and escalate issues appropriately.
• Strong attention to detail when monitoring job execution and completion codes.
• Excellent English communication skills, both written and verbal.
• Ability to work according to the US Central Time Zone.

What we offer you:

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Professional and personal development
• Resources to contribute to your community
• Competitive salary and benefit

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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