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Senior Learning and Development Adviser

Contract: permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £42,445

Location: London Docklands (Hybrid)

Reporting to: Learning and Development Partner

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.

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About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

What You’ll Do:

You’ll lead the design and delivery of high-impact learning and development solutions, taking full ownership from concept through to evaluation. Working closely with HR and senior stakeholders, you’ll ensure learning strategies align with organisational goals, deliver leadership and organisation-wide programmes, and use data insights to drive decisions. You’ll also manage external partners, oversee corporate induction, and act as a key contact for complex queries and sponsorship requests.

This role offers real influence and autonomy, where you’ll shape capability across the organisation. You’ll support colleagues to build skills, mentor L&D team members, and champion early careers programmes, all while driving a strong, inclusive learning culture. If you’re motivated by making a visible impact and leading meaningful change, this is a challenge worth taking.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria:

• Proven experience working in a learning and development (L&D) environment, delivering programmes or initiatives.
• Evidence of managing high-impact, strategically important L&D projects from design through to evaluation.
• Strong project management capability, with experience delivering complex, multi-strand programmes to deadlines.
• Advanced stakeholder management skills, with evidence of engaging and influencing senior stakeholders and tailoring communication to different audiences.
• Experience using L&D technology platforms and digital learning tools (e.g. LMS/LXP), with a focus on continuous improvement.
• Experience of facilitating training sessions both online and in person and willingness to facilitate on an ad-hoc basis

It would also be nice for you to have:

• Ability to show adaptability and flexibility in a changing environment, managing shifting priorities effectively.
• Knowledge of HCM/HRIS/LMS/LXP systems to support and enhance learning delivery (Workday experience is advantageous).
• Ability to demonstrate collaborative working and critical thinking to solve problems and improve ways of working.
• Confidence using Microsoft Office tools, including Teams, to support delivery and stakeholder engagement.
• A proactive approach to supporting an inclusive learning culture, aligned to organisational values.

Why You'll Love Working With Us:

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy.  They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

• Wellbeing: [Health plan, gym memberships, mental health support]
• Growth: We invest in your future with [courses, mentorship, promotions]
• Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
• Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.

Apply with a current CV along with a supporting statement, no more than 500 words

Applications need to be submitted by 23:59 on Sunday 25 September

We are anticipating interviews for this role to take place virtually on the week commencing 5 October

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion

We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria for the role to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria.

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.