[What the role is]

[What you will be working on]

Nanyang Polytechnic is seeking an experienced and motivated Senior/Lead Executive (Business Analyst) to join our Centre for Industry & Lifelong Learning (CIL3).

Job Responsibilities

* Provide better support to schools and CET institutes on TMS to optimise system usage and improve effectiveness.

* Provide Level 1 support to address user issues, troubleshoot, and coordinate with vendors to resolve system problems

* Accelerate change requests and drive enhancements in STEP to better support CET operations and ensure a more responsive system.

* Conduct impact analysis on service requests for data patches or change requests.

* Assisted in execution of User Acceptance Testing (UAT) plans, coordinating with end-users, and taking charge of issue resolution

* Collaborate closely with internal stakeholders (e.g., academic schools, marketing, IT) and external partners (e.g., industry representatives) to understand needs, define requirements, and translate them into practical solutions.

* Enhance end-to-end course administration support, including course setup, to streamline processes and improve efficiency.

* Work closely with both academic and non-academic staff to ensure smooth management of courses.

* Provide general administrative support for the department and maintain proper documentation

#LI-Hybrid

[What we are looking for]

Job Qualifications

*Qualifications in Business, Information Systems, or a related field.
* Proven years of relevant experience in business analysis, project management, or related field, preferably within the education sector, public sector, or a similar environment focused on lifelong learning.
* Strong analytical and problem-solving skills with the ability to interpret large datasets and translate them into clear, concise, and actionable insights.
* Strong communication, presentation, and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels.
* Ability to work independently and as part of a team in a fast-paced and dynamic environment.
* Knowledge of the Singapore education landscape and lifelong learning initiatives will be an advantage.