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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Overview:

In this role the engineer has to work with the customer support teams working in areas of Nacelle structures & ATA specifications. This position will focus on providing 24/7 support to our Airline customers’ requests by managing across different groups, negotiate delivery expectations, proactively assess and resolve customer issues. This position offers a unique opportunity to work on real-time technical challenges faced by airlines in support of safety operation and return to service.

What You Will Do

• Quickly understands  and assesses Airlines’ unique requirements and provides technical and informational support for in-service issues.
• Reviews various maintenance documentation to identify solution(s) for in-service concerns and look proactively for potential fleet solutions.
• Reviews engineering drawings and installations to ensure customer questions/concerns are resolved
• Assists with the investigation of problems to provide engineering dispositions of discrepancies to return airplanes to revenue services.
• Assists in the development of customer correspondence for continued safe operation and maintenance of equipment.
• The position requires flexibility to address emergent issues and meetings with stakeholders may require an occasional off-shift work schedule to support the airline customers operating 24/7.
• Ensure strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all US export control requirements
• Maintain a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers and other key stakeholders
• Work alongside with a globally diverse aftermarket team of highly skilled engineers and be at the forefront of driving airline customer experience.
• Report into Aftermarket technical services leaders and help in driving organization’s vision of the best aerospace systems company in the world

Qualifications You Must Have

• Minimum of Bachelors degree or higher in Mechanical engineering or Aerospace or Aeronautics.
• Full time recognized Bachelor of Engineering (4 years) with 6 to 10 years of related work experience in similar roles. 

Qualifications We Prefer

• Experience supporting end users in a Aftermarket customer service role is highly preferrable.
• Functional knowledge of Nacelle Systems and its components on various civil aircraft programs
• Very good familiarity and working knowledge of CRM systems like MS Dynamics
• Conversant with maintenance manuals such as Component Maintenance Manual, Aircraft Maintenance Manual, Structural Repair Manuals, Service Bulletins, Airworthiness Directives, etc.
• Good verbal and written communication and presentation skills.
• Experience in handling of repair, maintenance and retrofit processes, practices and documentation.
• Good team player, willing to work in a dynamic and fast paced collaborative environment
• Ability to organize, prioritize, multi-task, and manage time effectively
• Ability to work under pressure in a fast-paced environment with short lead times handling multiple repair tasks.
• Willingness to expand into technical areas without prior experience.
• Basic knowledge of Nacelle Systems for legacy aircraft programs and new aircraft programs such B787, A320Neo, A220, A350 is preferred

Learn More & Apply Now

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Some of our competitive benefits package includes:

Transportation facility.
Group Term Life Insurance.
Group Health Insurance.
Group Personal Accident Insurance.
Employee scholar programme.
Work life balance.
Car lease programme.
National Pension Scheme
LTA
Fuel & Maintenance /Driver wages
And more!
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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