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Job Details

Job Description 

The incumbent will act as the main point of contact for all HR related inquiries and will support the HR department focusing on data administration and analytics, and business process documentation creation and maintenance for employee lifecycle activities. 

The incumbent will partner with HRBPs, HR COEs, to identify HR operational challenges, strengthen standard HR processes & operating procedures supporting the end-to-end HR Service Delivery model.

Essential Duties

• Provide daily support and expertise related to HR processes and procedures.
• Manage daily inquiries through employee self-service case management systems to achieve the agreed service levels.
• Consistently making sure all documentations related to processes are up-to-date and communication and/or training is provided to target audience.
• Support process improvements, business process configuration, as well as harmonization activities.
• Provide accurate data/reporting for case management service levels, escalated investigation processes, HR metrics, employee inquires, and audit requests.
• Conduct new employee orientation and training as appropriate (policies and procedures, benefit, payroll).
• Provide HRBP with assistance on employee relations matters including discipline, grievance, capability, absence management, benefit and payroll related inquires.
• Provide recruitment support by reviewing job profiles process, ensuring system related candidate. management including candidate status, offers, and pre-employment screenings and post hire government requirements as appropriate by local regulations.
• Provide HRBPs with support on onboarding activities.
• Stay up to date on local laws and regulations to ensure compliance i.e. labor law, employee relations, welfare and any other government related employee impacting regulations. Create and maintain appropriate HR record retention processes to adhere to internal data storage requirements.
• Participate in other projects as needed to support the HR department.
• May undertake other ad-hoc and/or additional duties as assigned.​

Job Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 5 years of HR generalist or operations experience in a fast-paced environment.
• Strong knowledge of local labor laws and HR compliance requirements.
• Experience in HR systems such as Workday.
• Excellent communication, interpersonal, and organizational skills.
• Strong analytical skills with attention to detail and accuracy.
• Ability to manage multiple priorities and work effectively across teams.

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