This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

Overview:

We are seeking an experienced Senior Business Systems Analyst (BSA) to support, enhance, and optimize critical banking technology platforms and business processes. This role serves as a key liaison between business stakeholders and technical teams, translating complex banking requirements into scalable technology solutions. The ideal candidate brings strong analytical and problem-solving skills, experience supporting core banking or financial services systems, and the ability to lead initiatives across large-scale enterprise environments.

Key Responsibilities

Business Analysis & Requirements

• Partner with business units across Retail Banking, Commercial Banking, Digital Banking, Payments, Wealth, and Operations to gather, analyze, and document business and technical requirements.
• Translate business needs into detailed functional specifications, process flows, use cases, and data mappings.
• Facilitate requirements workshops, stakeholder interviews, and gap analyses.
• Identify opportunities for process improvement, automation, and operational efficiencies.

Systems Analysis & Support

• Analyze system functionality, configurations, and business processes to support ongoing enhancements and issue resolution.
• Evaluate impacts of proposed changes across upstream and downstream applications.
• Troubleshoot system issues and coordinate resolution with development teams, vendors, and support partners.
• Perform root cause analysis and recommend long-term solutions.

Solution Design & Delivery

• Collaborate with developers, architects, and project teams to design scalable solutions aligned with enterprise standards.
• Create and review functional design documentation and assist with technical specifications.
• Ensure solutions meet business objectives while supporting operational and regulatory requirements.
• Participate in solution reviews, system enhancements, and implementation planning.

Testing & Implementation

• Develop test strategies, test plans, and test cases.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), and defect management activities.
• Coordinate validation efforts for system enhancements and production deployments.
• Support post-implementation reviews and continuous improvement initiatives.

Stakeholder Engagement

• Serve as a trusted advisor to business partners regarding system capabilities, risks, and solution options.
• Communicate effectively with technical and non-technical stakeholders.
• Facilitate cross-functional discussions and drive consensus among diverse stakeholder groups.
• Mentor junior analysts and contribute to best practices across the team.

Data & Integration

• Analyze data flows between enterprise applications and downstream systems, including reporting, payments, customer information, and financial systems.
• Support integration initiatives involving APIs, batch processing, file-based interfaces, and middleware technologies.
• Perform data analysis, reconciliation, and validation activities to ensure data integrity.
• Support compliance, audit, and risk-management requirements.

Required Qualifications

• Strong understanding of banking or financial services operations, including deposits, payments, customer information management, lending, or related financial processes.
• 5+ years of experience as a Business Systems Analyst, Systems Analyst, or related role within banking, financial services, or a highly regulated industry.
• Strong understanding of banking operations, including deposits, payments, customer information management, lending, or related financial processes.
• Experience gathering requirements and translating business needs into functional and technical specifications.
• Experience with SQL, data analysis, and data validation.
• Experience supporting system integrations, APIs, batch processes, or enterprise application ecosystems.
• Strong knowledge of Software Development Life Cycle (SDLC) methodologies, including Agile, Waterfall, or hybrid environments.
• Demonstrated experience with business process analysis, documentation, testing, and implementation support.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• 7+ years of Business Systems Analysis experience in banking, financial services, fintech, or enterprise technology environments.
• Experience with core banking, financial services, payment processing, or customer information systems.
• Familiarity with enterprise data models, reporting platforms, and system integrations.
• Experience working with third-party vendors, managed service providers, or software implementation partners.
• Familiarity with mainframe-based systems, legacy platforms, or modernized banking technology environments.
• Knowledge of API technologies, middleware platforms, and modern digital banking ecosystem

Location