Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary: The Senior Field Service Technician will be responsible for troubleshooting, maintaining, servicing, and repairing pumping and support equipment in a safe and efficient manner, both on-site and at customer sites in the surrounding Norfolk area. We are seeking a mechanically strong field technician with proven hands-on troubleshooting experience on engines and industrial equipment. The ideal candidate can perform basic diesel engine diagnostics (distinguishing fuel, oil, and cooling issues) and is comfortable working independently in the field, tracing problems from symptom to root cause. Direct pump experience is not required; we will train on pump systems and electrical specifics. Preferred backgrounds include Navy technical rates (EN, CM, AD, AS, AM, MM, HT), HVAC technicians, and automotive or diesel mechanics who want to transition into pump and field service work.
The candidate must demonstrate a strong work ethic, high character, high-quality work, and readiness to work in environments that may include sewer bypass applications. We are targeting a pay range of $29 to $33 per hour, depending on experience, qualifications, and skill set.

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.   

• Perform routine inspections, preventative maintenance, and servicing as directed on Godwin fleet equipment between each rental.
• Troubleshoot diesel engine, electrical systems, and pump problems.
• Rebuild diesel engines and pump ends.
• Assist customers and/or Xylem personnel in setting up pumping systems at customer job sites as needed. Assist in the performance of start-up duties and ensure any problems are resolved.
• Perform an initial inspection of Godwin fleet equipment for possible damages; diagnose damages; report damages to the Service Manager.
• Test all repaired equipment for proper operation and quality.
• Perform preventative maintenance on Company vehicles and shop support equipment.
• Perform diagnostic checks using computer technology.
• Participate in the on-call schedule to assist customers after hours.
• Perform related duties as assigned.
• Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• 2-3 years of diesel experience and/or training, or a combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Valid driver’s license with a good driving record
• Ability to obtain a DOT Medical card
• Ability to diagnose basic mechanical problems
• Thorough understanding of the methods, materials, tools, and techniques used in equipment repair and maintenance.
• Basic understanding of pump station electrical controls and monitoring devices preferred.
• General DC electric and circuit testing skills
• General diesel engine component location and identification
• Safety practices and procedures
• Basic mechanical aptitude
• Ability to diagnose complex mechanical and electrical issues--preferred.
• Ability to work independently with little or no supervision; self-motivated and self-directed.
• Ability to communicate effectively with customers, co-workers, and managers both verbally and in writing.

What we offer:

• Health, Dental and Vision insurance available on your 1st day of employment
• Generous retirement savings plan
• Generous PTO package and paid holidays
• Career progression and development plans
• Company wellness, rewards and recognition, and employee discount programs

**The estimated salary range for this position starts at $29/hour- $33/hour .  Starting pay is dependent on multiple factors, such as skills and experience.  At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

 Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.  

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities. 

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.