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Job Description

Job Title:                             Senior Field Application Scientist-Luminex and Immunoassays

Field Application Scientist Luminex and Immunoassays

As a Field Application Scientist, you will provide scientific expertise; applications support and training to customers on Thermo Fisher Scientific’s Antibodies, Immunoassays and Luminex Assay & Instrument Portfolio.
This may include in-person, phone, email and/or video communications. A Field Application Scientist will partner with sales reps in the field to deliver product line-specific, pre-, and post-sales-related customer support activities, and solve customer escalations effectively.
Also, you will act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty and contributing to the overall success of the business. The area of responsibility is the EMEA region.

Key responsibilities:

•    Performs instrument and workflow demonstration, installations and training on relevant products at customer or company locations

•    Applies in-depth scientific and product expertise to complete assignments of diverse scope and

      support a variety of customer inquiries

•    Proactively contributes to the strategic development of innovative plans, models, standards and

      techniques

•    Independently addresses issues of increased complexity for customers and internal partners

•    Able to determine individual priorities and help set strategic objectives of the team

•    Provides training and helps coach and mentor team members
•    Prepares and present seminars to a wide array of audiences
•    Partners with regional, and global teams to support the organization in the achievement of the  

      regional commercial, service and support goals
•    Solves customer escalations effectively through in-depth troubleshooting
•    Remains up to date with product and state of the art scientific know-how
•    Works in line with our support & service competencies, processes, and company values

•    Facilitates distributor FAS capabilities through training, coaching, and knowledge transfer, fostering ownership and self-sufficiency.

Experience/Qualifications/Qualities:

•    Ph.D. or Master in Cell Biology or Immunology and relevant experiences
•    Several years of experience working with laboratory techniques; cell separation, flow cytometry, cell culture, immuno assays
•    Experience of working with human tissue and whole blood
•    Proven understanding of immuno assay and preferably Luminex workflows and working in a cGMP

      environment
•    Experience in presenting technical materials in written and verbal form
•    Demonstrated ability to troubleshoot technical problems
•    Strong communication skills
•    Fluent in English and at least one other European language (Italian, Spanish, German, or French)
•    Demonstrated ability to read, analyze, and interpret common scientific and technical reports
•    Able to travel throughout Europe, Middle East and Africa territory (up to 80% travel)

•    Living close (max. 1h driving) from a big international airport