Sobre este puesto de Senior Customer Experience Coordinator en Splend
About Us
You'll be excited to work in this role if...
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You love solving problems and helping customers, taking ownership of issues and finding fair, effective solutions.
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You thrive in a fast-paced, collaborative environment, working across teams to keep customers and vehicles moving.
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You’re looking to grow and make an impact, with opportunities to mentor others, shape the InLife function and progress into leadership.
About the role
What you'll be doing
What you'll bring to Splend
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Full UK Driving Licence
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Proven experience in a customer-facing role involving complex or emotionally challenging conversations
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Strong communicator able to explain policies, processes and costs clearly to a diverse customer base
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Comfortable using CRM systems (preferred but not essential Zoho/Fleetio/Zoom)
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Highly organised, process-driven, and accurate with admin and documentation
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Available to work weekends as per rota
Experience mentoring or informally supporting colleagues, with the ambition and capability to grow into a leadership role within the InLife function
Experience in automotive, mobility, rideshare or vehicle subscription industries
Benefits & Support
💰 Bonus scheme: Opportunity to earn based on your performance
🏖️ Annual leave: 25 days + bank holidays
🎂 Day off for your Birthday!
📖 Dedicated Learning & Development platform
❤️🩹 Private Health Insurance and Monthly Wellness Allowance
💭 Employee Assistance Program
Our Process
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Intro with our Talent team to understand your background, aspirations, and answer your questions.
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Interview with the hiring manager to discuss your experience and how it aligns with this role.
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Where it applies, we’ll ask you to complete a practical case study.
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Final interview to discuss Splend’s long-term vision and to check any remaining questions.
Diversity & Inclusion
At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.
