About this role

As the Senior CRM Team Lead for this assignment you will step into a pivotal leadership position within our global logistics operations. You will take the helm of a dynamic, hybrid team consisting of both CRM Specialists and CRM Developers, focusing entirely on optimizing and elevating the courier lifecycle globally.

During this period, you will be at the forefront of a major strategic business transformation: merging our currently separated logistics models (both independent contractor and employed models) into a single, highly efficient, unified logistics model. To achieve this, you will oversee the orchestration of complex, multi-channel communication strategies across Email, Push, In-App, and WhatsApp, ensuring seamless courier engagement and retention throughout the transition.

You will also be a champion for operational efficiency—identifying opportunities to drive communication automation that actively replaces manual, time-consuming operational tasks. Furthermore, you will lead critical tool migration initiatives to ensure our tech stack continues to support our massive global scale. If you are a strategic thinker who thrives at the intersection of technical CRM development, lifecycle strategy, and people leadership, this role offers a unique opportunity to leave a lasting impact on our global delivery network.

What will you bring to the team?

• Proven Leadership: Experience managing, mentoring, and leading high-performing, hybrid CRM teams (specifically a mix of CRM Specialists and CRM Automation Developers).
• CRM Expertise: Deep, comprehensive knowledge of overall CRM strategy, lifecycle management, and user journey mapping, preferably within a fast-paced, high-volume tech or marketplace logistics environment.
• Omnichannel Orchestration: Demonstrated success in orchestrating complex communication flows across multiple touchpoints, including Email, Push Notifications, In-App messaging, and WhatsApp.
• Change Management: The strategic mindset required to navigate and drive massive business change, particularly in merging or unifying distinct operational/logistics models.
• Automation Champion: A strong track record of designing and implementing communication automation to phase out manual operations and increase scalability.
• Technical Expertise: Experience leading or deeply collaborating on major CRM tool migrations, system integrations, and tech stack consolidations.
• Nice-to-Have: Hands-on or strategic experience with our core platforms, specifically Salesforce Marketing Cloud (SFMC) and Braze, is highly advantageous.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Lieferando. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our culture or company? Have a look at our career site where you can find people’s stories, blogs, podcasts and more Lieferando and Just Eat Takeaway.com morsels.

Are you ready to take your seat? Apply now
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