The Senior Compliance Analyst plays a critical role in ensuring the organization’s compliance with regulatory requirements and internal policies by managing issues, overseeing regulatory and agency change initiatives, and validating action plan outcomes. This role requires strong analytical skills, attention to detail, and the ability to collaborate across departments to drive sustainable compliance solutions.

Essential Functions, Duties, and Responsibilities

Issues Management:

• Monitor, track, and report on compliance-related issues across the organization.

• Partner with business units to ensure timely and effective remediation of identified issues.

• Validate corrective actions and sustainability through quality control and testing.

• Maintain documentation and audit trails for issue resolution and closure.

Regulatory & Agency Change Management:

• Analyze regulatory and agency updates to assess impact on business operations.

• Coordinate with Legal, Risk, and business units to implement required changes.

• Maintain a regulatory change log and ensure timely communication of changes to stakeholders.

• Support the development and revision of policies, procedures, and training materials.

Action Plan Validation:

• Participate in cross-functional action plans to ensure compliance requirements are met.

• Validate action plan deliverables against regulatory expectations and internal standards.

• Conduct post-implementation reviews to confirm sustainability and effectiveness.

• Provide feedback and recommendations for continuous improvement

• Ability to effectively and accurately convey information to others.

• Performs related duties as assigned by management.

Qualifications and Education Requirements:

• Bachelor's degree in business, related field, or equivalent experience.

• 5+ years of experience in compliance, risk management, or regulatory affairs.

• Experience with issue tracking systems and regulatory change management tools.

• Experience in financial services or mortgage servicing.

Skills, Abilities, and Knowledge:

• Strong understanding of regulatory frameworks (e.g., CFPB, state agencies).

• Excellent communication, analytical, and organizational skills.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Familiarity with project management methodologies.

• Proficiency in data analysis and reporting tools (e.g., Excel, Tableau, Power BI).

• Strong interpersonal skills and ability to influence across levels.

Work Environment and Physical Requirements:

• Working on-site at assigned office location.

• Regular and punctual attendance adhering to schedule established by leadership.

• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.

• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.

• Sedentary work in a stationary position at a cubicle for prolonged periods of time.

• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.

• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.